Global 24/7 DoD Helpdesk Tier II/III Specialist (Hybrid)

CEdge Inc.; Illinois; Hybrid; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Full Benefits Package

10 Days PTO

7 Sick leaves

11 Federal Holidays

401K

Zusammenfassung

CEdge Inc. invites applications for a Jr. Helpdesk Specialist located at Scott AFB, IL. Join a global service desk providing Tier II/III support to DoD missions with on-site and remote coverage.

Bachelor's degree or higher in CS/IT or related STEM field and 1–4 years of experience are required. Familiarity with ServiceNow, Jira, and AWS GovCloud is preferred. The role includes after-hours on-call and hybrid work arrangements.

Qualifikationen

• Bachelor's degree or higher in CS/IT, Eng, MIS, Math, or related STEM field.
• Minimum 1–4 years of experience in Tier II/III support in mission-critical environments.
• Familiarity with DoD security protocols and DoD account management.

Aufgaben

• Operate a 24/7 global service desk with on-site and remote coverage.
• Manage incident triage, escalation, and resolution workflows.
• Document incidents in ServiceNow and coordinate with development teams.
• Produce and review monthly service desk metrics reports.
• Process account requests and perform periodic access reviews.
• Coordinate multi-domain account provisioning and approvals.

Kenntnisse

Global support

Incident management

Documentation

Communication

Ausbildung

Bachelor's degree or higher in CS/IT/Engineering

Tools

ServiceNow

Jira

AWS GovCloud

Jobbeschreibung

CEdge Inc. invites applications for a Jr. Helpdesk Specialist located at Scott AFB, IL. Join a global service desk providing Tier II/III support to DoD missions with on-site and remote coverage.

Bachelor's degree or higher in CS/IT or related STEM field and 1–4 years of experience are required. Familiarity with ServiceNow, Jira, and AWS GovCloud is preferred. The role includes after-hours on-call and hybrid work arrangements.