Helpdesk Support & Desktop Engineer

Liberty Bank & Trust Co; New Orleans (LA); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Life and disability insurance

Health savings and flexible spending

Paid time off and paid holidays

Job summary

Liberty Bank & Trust seeks a hands-on Helpdesk Support & Desktop Engineer to join its technology team and serve as a key resource for internal employees. The ideal candidate will troubleshoot and resolve technical issues, support hardware and software, manage helpdesk requests, and provide first-level assistance for core banking applications, ensuring systems stay connected and productive.

This role demands strong customer service, problem-solving skills, and collaboration with field

Qualifications

• Associate degree or equivalent; or related experience.
• Strong customer service with excellent communication.
• Analytical, problem-solving and critical-thinking skills.
• Knowledge of Windows OS, AD, networking (TCP/IP, DNS, DHCP, VPNs).
• Experience with IT ticketing systems like Track-It.

Responsibilities

• Provide technical support to all Liberty Bank employees via the Help Desk.
• Monitor system alerts and coordinate with field technicians to resolve issues.
• Manage user provisioning in Active Directory and access to Core Banking Applications.
• Handle new device requests (desktops, laptops, extensions, voicemail).
• Assist in Security Awareness training for all employees.
• Maintain Track-It for work orders, inventory, licenses, purchasing and reporting.
• Maintain and update the Intranet.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Technical support

Windows

Network basics

Education

Associate degree or equivalent

Tools

Track-It

Active Directory

VPNs

DNS/DHCP

Job description

Liberty Bank & Trust is a community-focused financial institution dedicated to delivering trusted banking services while investing in the customers and communities it serves. The bank is seeking a Helpdesk Support & Desktop Engineer to join its technology team and serve as a key resource for internal employees. This position is ideal for a hands-on IT professional who can troubleshoot and resolve technical issues, support hardware and software, manage helpdesk requests, and provide first-level assistance for core banking applications. The successful candidate will bring strong problem-solving skills, responsive customer service, and the technical expertise needed to keep the bank’s systems and employees connected and productive.

Best-in-Class Benefits and Culture:

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation of $23.00 - $28.00 hourly, depending on experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and paid holidays

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

• Provide technical support to all Liberty Bank employees via the Help Desk.
• Monitor system alerts, address outages, or malfunction notifications, and collaborate with field technicians or banking staff to resolve issues.
• Manage user provisioning and deprovisioning within Active Directory to ensure appropriate network access and secure access to Core Banking Applications.
• Manage new requests including desktops, laptops, telephone extensions, and voicemail for employees.
• Assist in conducting Security Awareness training for all employees.
• Administer and maintain the Track-It application for work orders, solutions, inventory, software licenses, purchasing, and reporting.
• Maintain and update the Intranet.
• Perform other duties as assigned.

Qualifications & Competencies:

• Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Strong customer service orientation with excellent verbal and written communication skills; displays courtesy and sensitivity, responds promptly to customer needs, meets commitments, and keeps others adequately informed.
• Proven analytical, problem-solving, and critical-thinking skills, with the ability to apply common sense understanding to carry out written, oral, or diagram instructions and deal with problems involving several concrete variables.
• Excellent organizational skills and attention to detail, with strong planning and time management skills; prioritizes and plans work activities, sets goals and objectives, uses time efficiently, and works in an organized manner.
• Knowledge of computer software, operating systems, hardware, and networking, with proficiency in troubleshooting hardware, software, and network issues; includes Windows, Active Directory, CPUs, RAM, hard drives, peripherals, TCP/IP, DNS, DHCP, VPNs, security protocols, and antivirus software.
• Experience administering IT ticketing systems such as Track-It or similar platforms; demonstrates required technical skills, adapts to new technologies, keeps technical skills up to date, and uses technology to increase productivity.
• Team-oriented and skilled in working within a collaborative environment, with the ability to demonstrate achievement focus and change management skills, including persistence, overcoming obstacles, recognizing opportunities, building commitment, communicating change effectively, and supporting those affected by change.

Ready to put your IT expertise to work where it makes a real difference? Join Liberty Bank & Trust and become a trusted technology resource for the team. If you’re a problem-solver who enjoys helping others, tackling technical challenges, and keeping systems running smoothly, we’d love to hear from you.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.