Helpdesk Customer Service

TEKsystems; United States; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Contract to hire

1-month paid training

Hybrid work arrangement

Job summary

TEKsystems is seeking a HelpDesk Call Center Representative in Scottsdale, AZ. This contract-to-hire role offers a hybrid schedule: 1 day remote after training and 4 days in-office. The position involves phone, email and chat support with CRM tools, including Salesforce and MS Dynamics, aiming to meet personal and team metrics.

Initial 1-month training; potential conversion to permanent role. Competitive benefits and weekly pay are highlighted as part of TEKsystems' offering.

Qualifications

• Customer-focused helpdesk experience across phone and digital channels.
• Experience with CRM systems and case management is preferred.
• Familiarity with Salesforce and MS Dynamics is a plus.
• Strong communication and troubleshooting skills required.

Responsibilities

• Provide phone, email, and chat support to customers.
• Resolve issues by identifying causes and guiding to solutions.
• Maintain knowledge of processes and solutions.
• Aim to meet personal and team performance targets.

Skills

Interpersonal skills

Phone support

Microsoft Office experience

CRM experience

Case management experience

Customer support

Tools

Salesforce

MS Dynamics

Job description

HelpDesk Call Center Rep:

• 1 day wfh/remote & 4 days in-office in Scottsdale after training - $25 hour
• 100% on-site during first 30 days of training

Helpdesk Call Center Rep Highlights:

• Microsoft Office experience, CRM experience preferred, Case Experience, interpersonal skills via phone, email and chat
• Beautiful and brand new building located in Scottsdale!
• Opportunity to be converted after 6 months

Benefits of the HelpDesk Call Center Rep role:

• Opportunity to work for one of the most innovative companies
• Once/if converted amazing benefits and salary packages
• Benefits through contract with TEK available on the first day of each month
• Weekly pay
• Opportunity to work with cutting edge technology company
• M-F, 8-5pm Schedule
• 1-month long paid training

HelpDesk Call Center Rep Job Description:

• Build and maintain subject matter expertise of processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Salesforce Cases
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager
• The work is broken down 80% calls & 20% email and chat

HelpDesk Call Center Rep Necessary Experience/Skills:

• Comfortable working with Chat, Email, & Phone
• Customer support, Email, Chat
• Would love to find someone who also has tech support experience
• Salesforce
• CRM, MS Dynamics
• Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
• Technical Skills are needed, troubleshooting expertise

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.