Call Center Customer Service Representative

TEKsystems; Harrisburg (Dauphin County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Holiday Pay

PTO (Paid Time Off) accrual

Supportive team environment

Entry-level opportunity with long-term

Job summary

TEKsystems in Harrisburg, PA is hiring a Customer Service Representative on a contract basis. You will answer calls, assist customers, process payments, and maintain accounts, delivering reliable service.

This role is fully onsite with a daytime Mon-Fri schedule and benefits described in the posting. The ideal candidate will have a High School Diploma or GED, strong communication, basic computer skills, and attention to detail.

Qualifications

• High School Diploma or GED required for onboarding.
• Strong customer service and communication skills.
• Basic computer proficiency and accurate data entry.
• Knowledge of Microsoft Office and Windows applications.
• Attention to detail and strong organizational skills.
• Reliable attendance and dependable transportation.
• Positive and professional attitude.

Responsibilities

• Answer incoming calls from existing customers regarding account information.
• Provide information and assistance to prospective customers.
• Process new applications and payments over the phone.
• Update and maintain customer account information.
• Document customer concerns and resolve issues accurately.
• Perform account maintenance, including changes, adjustments, and statement requests.
• Explain account terms, conditions, policies, and procedures.
• Conduct follow-up correspondence through email and mail.
• Prepare daily activity and cash-out reports.
• Deliver exceptional customer service while proactively addressing customer needs.

Skills

Customer service

Communication

Data entry

Basic computer skills

Attention to detail

Reliability

Education

High School Diploma or GED

Tools

Microsoft Office

Windows applications

Job description

We're excited to announce that we are hiring for Customer Service Representative!

Pay Rate: $19.00/hour

Office Location: Harrisburg, PA 17111

Are you passionate about helping people and providing excellent customer service? We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. This is a great opportunity to grow your career with a well-established organization serving transportation and government-related programs across the United States.

Why Join Us?

• Pay rate of $19.00 per hour
• Monday-Friday schedule with daytime shifts
• Holiday Pay
• PTO (Paid Time Off) accrual
• Supportive team environment
• Entry-level opportunity with long-term career potential

Job Responsibilities

• Answer incoming calls from existing customers regarding account information
• Provide information and assistance to prospective customers
• Process new applications and payments over the phone
• Update and maintain customer account information
• Document customer concerns and resolve issues accurately
• Perform account maintenance, including changes, adjustments, and statement requests
• Explain account terms, conditions, policies, and procedures
• Conduct follow-up correspondence through email and mail
• Prepare daily activity and cash-out reports
• Deliver exceptional customer service while proactively addressing customer needs

Qualifications

Required

• High School Diploma or GED (required for onboarding)
• Strong customer service and communication skills
• Basic computer proficiency and accurate data entry skills
• Knowledge of Microsoft Office and Windows applications
• Attention to detail and strong organizational skills
• Reliable attendance and dependable transportation
• Positive and professional attitude

Preferred

• Customer service experience
• Call center experience is a plus but not required
• Experience handling inbound and outbound calls

Ideal Candidate

• Customer-focused and solution-oriented
• Comfortable speaking with customers over the phone
• Adaptable and eager to learn
• Detail-oriented and dependable
• Able to multitask in a fast-paced environment

Compliance Requirements

• Drug Screen
• BG Check
• Review of any applicable toll violations or fines identified during the hiring process

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.