Helpdesk Coordinator: Compliance & CAFM Ops

ISS Facilities Services; Michigan; On-site; USD 29,000 - 39,000; Full time

Job summary

ISS Facilities Services is seeking a Helpdesk Coordinator to support Compliance CAFM management through accurate asset data maintenance, information sharing, and trend analysis. You will help ensure compliant document control platforms are effectively implemented and maintained to meet operational and legislative requirements.

The role involves coordinating maintenance activities, supporting engineers, and ensuring service delivery performance is achieved.

Qualifications

• Experience in a helpdesk or facilities helpdesk is beneficial.
• Strong administrative skills with the ability to manage and prioritise multiple tasks.
• Excellent telephone manner and confidence in supporting engineers, clients and customers.
• Strong stakeholder management and ability to build relationships at all levels.
• Experience working to SLAs and supporting operational performance targets.

Responsibilities

• Support a team of 8 engineers across Monday to Friday operations.
• Coordinate reactive maintenance tasks and Planned Preventative Maintenance (PPM) schedules.
• Monitor PPM completion and ensure all activities are closed within SLA targets.
• Raise purchase orders and provide day-to-day admin support to engineers.
• Process and close completed work orders, reviewing job reports from subcontractors and internal teams.
• Produce and distribute daily operational and performance reports.
• Maintain accurate records and system updates for service delivery and compliance.
• Assist with audit activities ensuring documentation and processes meet company standards.

Skills

Helpdesk experience

Administrative skills

Telephone support

Stakeholder management

Documentation

Tools

MS Office

Job description

ISS Facilities Services is seeking a Helpdesk Coordinator to support Compliance CAFM management through accurate asset data maintenance, information sharing, and trend analysis. You will help ensure compliant document control platforms are effectively implemented and maintained to meet operational and legislative requirements.

The role involves coordinating maintenance activities, supporting engineers, and ensuring service delivery performance is achieved.