Helpdesk - Crystal City

Apex Systems; Virginia; On-site; USD 39,000 - 52,000; Full time

Job summary

Apex Systems is seeking a Helpdesk Support Specialist to support a large government customer in Crystal City, VA. This on-site role requires TS/SCI clearance and provides hands-on operations support for end users.

The position features a 6 Month Contract-to-Hire arrangement with standard Monday–Friday hours. You will troubleshoot hardware, software, network, and account issues, and document resolutions in the ticketing system while delivering professional customer service to senior officials.

Qualifications

• 2–3 years in a Help Desk or IT Support role.
• Active TS/SCI clearance required.
• CompTIA Security+ certification required.
• Experience with AD users, groups, permissions, and OUs.
• Proficient with Windows 10/11 and Microsoft Office.
• Familiarity with ServiceNow/Remedy ticketing systems.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Tier I/II support to end users via phone, email, and remote tools.
• Troubleshoot hardware, software, OS, network, email, and remote access issues.
• Create, update and track tickets through the ticketing system.
• Provision, manage, and troubleshoot network/email accounts.
• Escalate onsite issues and provide deskside assistance as needed.
• Maintain ownership of incidents through resolution with high customer satisfaction.
• Coordinate with field engineers to resolve escalated tickets.
• Support Windows-based desktops, peripherals, and related apps.
• Provide professional support to users at all levels, including senior officials.

Skills

Active TS/SCI Clearance

CompTIA Security+ Certification

Active Directory Experience

Windows 10/11 & Office Suite

ServiceNow / Remedy

Troubleshooting & Customer Service

Tools

ServiceNow

Remedy

Ticketing Systems

Job description

Job#: 3052722

Job Description:

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

Helpdesk Support Specialist (TS/SCI Required)

Apex Systems is seeking a Helpdesk Support Specialist to support a large government customer in Crystal City, VA. This is an excellent opportunity to join a mission-focused team supporting critical operations.

Job Title: Helpdesk Support Specialist

Location: Crystal City, VA (100% Onsite)

Employment Type: 6 Month Contract-to-Hire with the Client

Schedule: Monday-Friday, 8:00 AM - 4:00 PM EST

Responsibilities

• Provide Tier I and Tier II technical support to end users via phone, email, and remote support tools.
• Troubleshoot hardware, software, operating system, network connectivity, email, wireless, and remote access issues.
• Create, update, track, and resolve support tickets through the ticket management system.
• Provision, manage, and troubleshoot network and email accounts.
• Escalate issues requiring onsite support and provide deskside assistance as needed.
• Maintain ownership of incidents through resolution while ensuring a high level of customer satisfaction.
• Coordinate with field engineers and technical teams to track escalated tickets and drive issue resolution.
• Support Windows-based environments, desktop hardware, peripherals, and associated software applications.
• Provide professional support to users at all levels, including senior leadership and high-ranking officials.

Required Qualifications

• 2-3 years of experience in a Help Desk, Service Desk, or IT Support environment.
• Active TS/SCI Clearance
• CompTIA Security+ Certification
• Experience with Active Directory (Users, Groups, Permissions, and OUs)
• Experience with Windows 10/11 and Microsoft Office Suite
• Experience with ServiceNow, Remedy, or similar ticketing systems
• Strong troubleshooting, communication, and customer service skills

#clearance #cleared

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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