Helpdesk Analyst II

The Savings Group; Denver (CO); Presencial; USD 41.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K Savings Plan

Health insurance options

FSAs and HSAs

Dental and Vision Insurance

Long-term Disability and Life

Descripción de la vacante

The Savings Group, including AUTOPAY and related brands, is seeking a Helpdesk Analyst II to provide first-level IT support from our Denver Tech Center location. You will handle tickets, diagnose issues, and support cloud, on-prem, and SaaS services to boost productivity.

Required: CompTIA A+ and Network+ certifications, 2–3 years of helpdesk experience, and strong knowledge of Active Directory, Microsoft 365, and Google Workspace. On-site role with competitive hourly pay and benefits.

Formación

• Education: High school diploma or equivalent experience.
• Experience: 2-3 years of Helpdesk experience.
• Knowledge of Active Directory, basic networking, PC hardware, and Google Workspace.

Responsabilidades

• Respond to employee tickets within service level requirements.
• Assist IT department in planning and carrying out technical projects.
• Translate technical issues into understandable terms for employees.
• Install, modify, troubleshoot, and repair client computer hardware and software.
• Provision and configure users in Active Directory, Microsoft 365, and other services.
• Learn and assist with Python, PowerShell, and JavaScript projects to automate systems.

Conocimientos

Active Directory

PC hardware

Google Workspace

Microsoft 365

Basic networking

Educación

High school diploma

Herramientas

Active Directory

Microsoft 365

Google Workspace

Descripción del empleo

This is an onsite position located at in the Denver Tech Center in Denver Colorado.

ABOUT US

AUTOPAYis an innovative FinTech company that is powering finance in the age of mobility.Wefunction asa virtual Finance & Insurance office,findingour customersthe perfect lender fortheir car loan or refinance.This means we're abletosolidifyour customers'auto loans prior to going to the dealership, and our marketplace of lenders ensurestheyget the lowest rate available.

WHY WORK WITH US

We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and developour talent to becomesuccessful leaders. Our core values of Hard Work, Optimism, Growth, and Integrity help us create a collaborative team mindset and a better place to work.

SUMMARY

The Helpdesk Analyst II is responsible for providing first-level technical assistance and support related to client computer hardware and software and is an in office position based out of our Denver CO-Denver Tech Center location. You will respond to tickets, run diagnostic programs, isolate problems, and determine and implement solutions. This position will work with cloud, on-prem, and SaaS technologies to assist our employees in various ways to resolve issues and increase productivity. The Helpdesk Analyst will also work with our systems administrator on hardware, software, and service deployments to expand your skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understand and demonstrate the principles of AUTOPAY/The Saving's GroupMission, Vision and Values.
• Use phone, text, and email to respond to employee tickets within service level requirements.
• Assist the other members of the IT department in planning and carrying out technical projects.
• Translate technical issues into easily understandable verbiage to communicate issues to employees.
• Install, modify, troubleshoot, and repair client computer hardware and software.
• Provision and configure users in Active Directory, Microsoft 365, and other services.
• Continue your learning with courses and programs that will assist in your career development.
• Learn and assist with department programming projects in Python, PowerShell, and JavaScript. These projects generally focus on further automating our systems and integrating them to remove menial tasks.
• Help maintain a secure network environment and report security vulnerabilities and violations.
• Great interpersonal skills when working with TSG employees.
• Availability to work an occasional Saturday may be required due to business needs.
• Additional duties as required.
• Candidate will need to have completed the Comp TIA A+, Network+ Certification.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A minimum of 2-3 years of Helpdesk experience required.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Education:High school diploma or equivalent experience required.
• Experience: Working knowledge of active directory, basic networking, PC hardware, and Google Workspace, printer installation on employee computers. In-depth experienced troubleshooting and repairing workstations and other client hardware.
• Language/Communication/Interpersonal: Excellent organizational skills. Strong verbal and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and all levels of management.
• Analytical: Detailed-oriented with exceptional organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
• Technical:Working knowledge of a corporate Microsoft environment.
• Other:High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.

BENEFITS

Paid Time Off and Paid Holidays

• 401K Savings Plan
• Four Health Insurance Plan Options
• Flexible Spending and Health Savings Accounts
• Dental and Vision Insurance
• Long-term Disability and Life Insurance

  COMPENSATION

  Starting hourly wage of $30.00 to $34.00 per hour based on merit, experience and education.

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is frequently required to sit. The employee is frequently to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Work week is 40 hours Monday - Friday. Additional hours may be required based on business needs.

  Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

  The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources