Entry-Level Healthcare IT Helpdesk Analyst

NHS Management; Northport (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Paid Holidays

Paid Vacation

Job summary

NHS Management, LLC is seeking a Helpdesk Analyst I to be the first point of contact for technology issues across corporate office and facilities. You will troubleshoot hardware, software, and connectivity problems, assist end users by phone/email/ticketing system, and escalate complex issues as needed.

This entry-level role is ideal for someone curious, methodical, and calm under pressure, helping clinical staff stay productive and compliant with HIPAA policies while growing within healthcare

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 0-2 years of helpdesk or desktop support experience ideal.
• Familiarity with Windows OS, Microsoft 365, and basic networking.

Responsibilities

• Serve as first-line IT support for tickets, calls, and emails from staff.
• Diagnose and resolve hardware, software, printer, and network issues (in person, remote, phone).
• Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and transfers.
• Manage user account provisioning/deprovisioning (AD, email, EHR systems) per procedures.
• Document all work in the ticketing system with clear notes.
• Escalate complex issues to Tier 2/3 with full diagnostics.
• Maintain IT asset inventory records.
• Follow HIPAA and company data-security policies.

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Documentation

Customer service

Active Directory

Communication

Education

High school diploma or equivalent

Associate's degree in IT or related field

Tools

CompTIA A+ certification

Job description

NHS Management, LLC is seeking a Helpdesk Analyst I to be the first point of contact for technology issues across corporate office and facilities. You will troubleshoot hardware, software, and connectivity problems, assist end users by phone/email/ticketing system, and escalate complex issues as needed.

This entry-level role is ideal for someone curious, methodical, and calm under pressure, helping clinical staff stay productive and compliant with HIPAA policies while growing within healthcare