Helpdesk Analyst

Chromalloy Gas Turbine, LLC; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Chromalloy is seeking a Helpdesk Analyst to support the Microsoft stack, Windows systems, AD, and Office 365, providing timely hardware and software assistance. The role includes troubleshooting, documentation, and efficient ticket handling to ensure smooth IT operations across the organization.

The position demands 5+ years of IT experience with focus on Microsoft Active Directory Services, VMware, and security tools.

Qualifications

• Associate degree or equivalent with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services.
• Bachelor's degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware
• Administer primary the Microsoft stack including Windows
• Maintain documentation of technical maintenance procedures
• Maintain daily performance of computer systems
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
• Determine users' technical needs and provide them with appropriate solutions
• Assist in the support of VMware environment
• Maintain network user accounts through Microsoft O365
• Resolve help desk tickets as assigned; Freshservice Helpdesk

Skills

Microsoft stack

Active Directory

Office 365

Troubleshooting

Customer support

Education

Associate degree or equivalent + 5+ years in IT

Bachelor's degree in Computer Science / MIS / IT

Tools

Freshservice Helpdesk

VMware

Duo

Imprivata

Job description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Video: What We Do

Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world‑class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.

Primary Accountabilities

• Provide technical assistance and support related to computer systems, software, and hardware
• Administer primary the Microsoft stack including Windows
• Maintain documentation of technical maintenance procedures
• Maintain daily performance of computer systems
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
• Determine users' technical needs and provide them with appropriate solutions
• Assist in the support of VMware environment
• Maintain network user accounts through Microsoft O365
• Resolve help desk tickets as assigned; Freshservice Helpdesk

Technical Requirements

Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging

Microsoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange, Entra ID

Security Applications: Duo, Imprivata, Envoy, Delinea, BigFix, Crowdstrike

Education: Associate degree or equivalent with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services.

OR a Bachelor's degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services.

Experience with Microsoft Active Directory, Microsoft Terminal Services, and VMWare preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is frequently required to sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/