Manager, Customer Solutions

Chromalloy Corporation; Orangeburg (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer matching

Paid time off & holidays

Professional development programs

Job summary

Chromalloy is seeking a Customer Solutions Manager in Orangeburg, NY to lead the local Customer Solutions team and own the customer experience. You’ll guide operations, mentor staff, drive improvements, and foster retention and revenue growth.

The role requires a Bachelor's degree, 5+ years in related fields, aerospace or regulated industry experience, and strong Excel/PowerPoint skills. Schedule is Monday–Friday with emphasis on reliable, high-quality service.

Qualifications

• Bachelor's degree plus 5+ years of relevant experience.
• Leadership experience in customer service, sales, operations, or business development.
• Aerospace or other highly regulated industry experience.
• Strong customer relationship management and problem-solving skills.
• Ability to influence stakeholders and make sound business decisions.
• Excellent written, verbal, and presentation communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced Microsoft Excel and PowerPoint skills.

Responsibilities

• Lead and develop the local Customer Solutions team.
• Deliver a responsive, high-quality customer experience.
• Drive customer communication, issue resolution, and account support.
• Serve as the voice of the customer across the organization.
• Build strong customer relationships that support retention and growth.
• Lead escalations and coordinate resolution of delivery or quality concerns.
• Develop team capabilities through coaching, training, and development.
• Identify and implement process improvements.
• Support quoting, pricing, profitability analysis, and business development efforts.
• Ensure compliance with customer requirements and export regulations.
• Identify growth opportunities and strengthen customer partnerships.

Skills

Customer relationship management

Leadership

Problem-solving

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Video: What We Do

Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

Job Summary

We're looking for a Customer Solutions Manager to lead our Customer Solutions team and serve as the primary point of ownership for the customer experience within the local operating unit. This role provides leadership, direction, and coaching to ensure customers receive reliable service, timely communication, and innovative solutions while supporting business growth and operational excellence. The successful candidate will lead customer-facing operations, develop and mentor a high-performing team, drive process improvements, and strengthen customer relationships to support retention, satisfaction, and long-term revenue growth.

Work That Matters

At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. As a people leader, you'll play a key role in developing talent, improving processes, and delivering results that help keep aircraft flying safely around the world.

Location

Orangeburg, NY

Schedule

Monday - Friday 7:30 a.m. to 5:00 p.m.

What You’ll Be Doing

• Lead and develop the local Customer Solutions team.
• Deliver a responsive, high-quality customer experience.
• Drive customer communication, issue resolution, and account support.
• Serve as the voice of the customer across the organization.
• Build strong customer relationships that support retention and growth.
• Lead escalations and coordinate resolution of delivery or quality concerns.
• Develop team capabilities through coaching, training, and development.
• Identify and implement process improvements.
• Support quoting, pricing, profitability analysis, and business development efforts.
• Ensure compliance with customer requirements and export regulations.
• Identify growth opportunities and strengthen customer partnerships.

What We’re Looking For

• Bachelor's degree and 5+ years of relevant experience, or equivalent combination of education and experience.
• Leadership experience in customer service, sales, operations, quality, or business development.
• Aerospace or other highly regulated industry experience.
• Strong customer relationship management and problem-solving skills.
• Ability to influence stakeholders and make sound business decisions.
• Effective written, verbal, and presentation communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced Microsoft Excel and PowerPoint skills.

Nice to Have

• Experience leading customer-facing teams in aerospace manufacturing or MRO environments.
• Knowledge of contract management and pricing strategies.
• Experience conducting customer business reviews and performance reporting.
• Familiarity with export control requirements.
• Lean, Six Sigma, or continuous improvement experience

Leadership Expectations and Values

• Sets Direction: Aligns people and decisions to Chromalloy’s vision and delivers results through transparency and accountability.
• Business Leadership: Drives enterprise value through sound judgment, cross-functional collaboration, and customer focus.
• Leads with Courage: Communicates openly, addresses challenges directly, and fosters accountability.
• Acts Decisively: Makes informed decisions, empowers others, and drives continuous improvement.
• Builds Talent: Develops diverse, high-performing teams through trust, respect, and inclusion.
• Owns Results: Sets clear expectations, establishes standards, and delivers operational excellence.

This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/