Customer Solutions Manager

Chromalloy Gas Turbine, LLC; Windsor (CT); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO

Bonuses

Job summary

Chromalloy Gas Turbine, LLC in Windsor, CT is seeking a customer-solutions leader to drive service improvements, strengthen relationships, and ensure transparent, proactive communication across the customer lifecycle.

Lead the Customer Solutions team, coach staff, standardize reporting, and partner with Sales and Operations to optimize quotes, renewals, and performance. This role demands a customer-first mindset in a highly regulated aerospace environment.

Qualifications

• Bachelor's degree plus 5+ years in leadership and customer-facing roles.
• Experience in management, sales, operations, quality, or customer service.
• Strong customer focus with ability to translate requirements into action.

Responsibilities

• Lead and coach a high-performing Customer Solutions team.
• Ensure timely, proactive communication and issue resolution.
• Standardize reporting and reviews across the team.
• Develop training plans to grow skills and careers.
• Identify process improvements to increase efficiency.
• Translate customer feedback into internal actions and results.
• Collaborate with Sales and Business Development on quotes and renewals.
• Leverage customer insight to drive year-over-year growth.

Skills

Leadership

Customer focus

Excel

PowerPoint

Aerospace familiarity

Education

Bachelor's degree

Job description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

If you're a customer-first leader who thrives in fast-moving, highly regulated environments, this role puts you at the center of the action. You'll lead our Customer Solutions team, strengthen customer relationships, and drive service improvements that make a measurable difference.

What you'll do

• Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
• Ensure timely, proactive communication and strong issue resolution-from first contact through closure.
• Standardize best practices across reporting, performance reviews, and quarterly business reviews (QBRs).
• Build and execute training and development plans that grow skills, confidence, and career paths for every team member.
• Identify and implement process improvements that increase efficiency and elevate the customer experience.
• Be the "voice of the customer," translating feedback and performance metrics into internal action and customer-facing results.
• Lead escape/crisis management when delivery or quality issues arise-keeping stakeholders aligned with clear, timely updates.
• Partner with Sales and Business Development on quotes and renewals-pricing inputs, profitability, capability analysis, and business models.
• Use customer insight and relationships to uncover opportunities that drive year-over-year growth and retention.

What you'll bring

• Bachelor's degree plus 5+ years of relevant experience (or an equivalent combination of education and experience).
• Experience in leadership and customer-facing work (management, sales, operations, quality, or customer service)-ideally in aerospace or another highly regulated industry.
• Strong customer focus with a track record of translating requirements into consistent execution.
• Comfort with shifting priorities, tight deadlines, and clear reporting in a dynamic environment.
• Advanced Microsoft Office skills-especially Excel and PowerPoint.

Why you'll love this role

• Own key customer relationships and make visible, measurable improvements to service performance.
• Lead a team and shape how work gets done-process, training, and communication standards.
• Work cross-functionally with Sales, Operations, and Quality in a mission-critical, highly regulated environment.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/