Helpdesk Administrator — Windows & IT Support (Seattle)

ManpowerGroup; Seattle (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Job summary

ManpowerGroup in Seattle, WA is seeking a Helpdesk Administrator to support end users and internal teams with a service-first mindset. You will handle Tier 1/2 tickets, manage Windows desktops, printers, LAN/WAN, and contribute to secure IT operations while documenting processes.

Join a collaborative IT department and help ensure reliable, secure technology for the organization. This position is on-site in Seattle and offers competitive hourly pay.

Qualifications

• Bachelor’s degree or equivalent training and experience required.
• 2–4 years of experience in technical support, networking, or a similar role.
• Knowledge of hardware/software systems, troubleshooting, Windows desktop/server administration, and Active Directory.
• Ability to work independently with minimum supervision while also contributing to a team.
• Strong attention to detail with the ability to quickly assess and analyze technical problems.

Responsibilities

• Respond to Tier 1 and Tier 2 helpdesk issues, troubleshooting and resolving problems related to Windows desktops/laptops, printer hardware, LAN/WAN, and other computer peripherals.
• Assist with installation, maintenance, and support activities for company devices, including diagnosing desktop or laptop hardware, software, and/or operating system issues.
• Configure and install software for desktops/laptops and prepare computer equipment for shipment.
• Support Windows migration and hardware setup tasks as part of ongoing technical support activities.
• Maintain documentation for implementations and inventory while upholding a high level of security, including staying current with security software releases.

Skills

Windows troubleshooting

Active Directory

Desktop/server administration

Hardware knowledge

Education

Bachelor’s degree or equivalent training

MCSE certification preferred

Job description

ManpowerGroup in Seattle, WA is seeking a Helpdesk Administrator to support end users and internal teams with a service-first mindset. You will handle Tier 1/2 tickets, manage Windows desktops, printers, LAN/WAN, and contribute to secure IT operations while documenting processes.

Join a collaborative IT department and help ensure reliable, secure technology for the organization. This position is on-site in Seattle and offers competitive hourly pay.