Helpdesk Administrator

ManpowerGroup; Seattle (WA); Presencial; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Descripción de la vacante

ManpowerGroup in Seattle, WA is seeking a Helpdesk Administrator to support end users and internal teams with a service-first mindset. You will handle Tier 1/2 tickets, manage Windows desktops, printers, LAN/WAN, and contribute to secure IT operations while documenting processes.

Join a collaborative IT department and help ensure reliable, secure technology for the organization. This position is on-site in Seattle and offers competitive hourly pay.

Formación

• Bachelor’s degree or equivalent training and experience required.
• 2–4 years of experience in technical support, networking, or a similar role.
• Knowledge of hardware/software systems, troubleshooting, Windows desktop/server administration, and Active Directory.
• Ability to work independently with minimum supervision while also contributing to a team.
• Strong attention to detail with the ability to quickly assess and analyze technical problems.

Responsabilidades

• Respond to Tier 1 and Tier 2 helpdesk issues, troubleshooting and resolving problems related to Windows desktops/laptops, printer hardware, LAN/WAN, and other computer peripherals.
• Assist with installation, maintenance, and support activities for company devices, including diagnosing desktop or laptop hardware, software, and/or operating system issues.
• Configure and install software for desktops/laptops and prepare computer equipment for shipment.
• Support Windows migration and hardware setup tasks as part of ongoing technical support activities.
• Maintain documentation for implementations and inventory while upholding a high level of security, including staying current with security software releases.

Conocimientos

Windows troubleshooting

Active Directory

Desktop/server administration

Hardware knowledge

Educación

Bachelor’s degree or equivalent training

MCSE certification preferred

Descripción del empleo

Our client, a technology-focused organization, is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will be part of the IT department supporting end users and internal teams. The ideal candidate will have a service-first mindset, strong troubleshooting skills, and the ability to work both independently and collaboratively—aligning successfully with the organization’s commitment to reliable, secure IT support.

Job Title: Helpdesk Administrator

Location: Seattle, Washington

Pay Range: $25.00 to $28.00 per hour

What's the Job?

• Respond to Tier 1 and Tier 2 helpdesk issues, troubleshooting and resolving problems related to Windows desktops/laptops, printer hardware, LAN/WAN, and other computer peripherals.




• Assist with installation, maintenance, and support activities for company devices, including diagnosing desktop or laptop hardware, software, and/or operating system issues.




• Configure and install software for desktops/laptops and prepare computer equipment for shipment.




• Support Windows migration and hardware setup tasks as part of ongoing technical support activities.




• Maintain documentation for implementations and inventory while upholding a high level of security, including staying current with security software releases.

What's Needed?

• Bachelor’s degree or equivalent training and experience; MCSE certification preferred.




• 2–4 years of experience in technical support, networking, or a similar role.




• Knowledge of hardware/software systems, troubleshooting, Windows desktop/server administration, and Active Directory.




• Ability to work independently with minimum supervision while also contributing effectively to a team.




• Strong attention to detail with the ability to quickly assess and analyze technical problems.

What's in it for me?

• Opportunity to strengthen your helpdesk and Windows support expertise in a hands-on, real-world environment.




• Work on meaningful Tier 1/Tier 2 support tickets, from troubleshooting to resolution.




• Contribute to secure IT operations by supporting up-to-date security practices and documentation.




• Collaborate with a team while also owning tasks independently to keep systems running smoothly.




• Build experience supporting Windows migrations, hardware setup, and end-user technology needs.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans




• Dental Plan




• Vision Plan




• Health Savings Account




• Health Flexible Spending Account




• Dependent Care Flexible Spending Account




• Supplemental Life Insurance




• Short Term and Long Term Disability Insurance




• Business Travel Insurance




• 401(k), Plus Match




• Weekly Pay

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.