Help Desk Desktop Support

Medasource; Granger (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Medasource is seeking Helpdesk Technicians to join our client’s team in the United States. The role focuses on providing Tier 1 support and helping a diverse user base troubleshoot and resolve issues.

Candidates should have a solid customer service background, excellent communication, and the ability to multitask in a fast-paced environment. Healthcare experience is a plus but not required.

Qualifications

• Helpdesk experience, preferably Tier 1.
• Excellent customer service and communication.
• Strong troubleshooting and problem-solving abilities.
• Ability to multitask and work independently.
• Experience in the healthcare industry is a major plus.

Responsibilities

• Provide Tier 1 helpdesk support to end users
• Troubleshoot and resolve technical issues efficiently
• Assist users with varying levels of technical knowledge and backgrounds
• Manage multiple tasks and prioritize effectively in a fast-paced environment
• Deliver exceptional customer service to ensure user satisfaction

Skills

Customer service

Troubleshooting

Communication

Multitasking

Independent work

Healthcare industry experience

Job description

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.

Key Responsibilities:

• Provide Tier 1 helpdesk support to end users
• Troubleshoot and resolve technical issues efficiently
• Assist users with varying levels of technical knowledge and backgrounds
• Manage multiple tasks and prioritize effectively in a fast-paced environment
• Deliver exceptional customer service to ensure user satisfaction

Qualifications:

• Previous Helpdesk experience, preferably Tier 1 support
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to multitask and work independently
• Experience in the healthcare industry is a major plus