Help Desk Technician- MIDS - TS/SCI W/ POLY

General Dynamics Information Technology (GDIT); Annapolis (MD); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Health and wellness

Internal mobility

Professional growth

Cutting-edge technology

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician III. You will deliver technical support for network, desktop, and systems hardware/software, ensuring reliable operation for government agencies.

The ideal candidate has a high school diploma or GED and 1+ year related experience, with Security+ CE and PWS 9.1 certifications preferred. GDIT offers competitive benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1+ years of related experience required.
• Certifications: Security+ CE and PWS 9.1 required or beneficial.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Skills

Customer Service

Technical Support

Troubleshooting

Education

High School Diploma/GED

Job description

Req ID: RQ228333

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Customer Service,Technical Support,Troubleshooting

Certifications:

Security+, CE - CompTIA - Security+ CE - CompTIA - CompTIA - Security+ CE - CompTIA

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician - MIDS

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

WHAT YOU'LL NEED TO SUCCEED:

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience

Required Certs:

1. Security+CE
2. PWS 9.1

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certificates
• Cutting-edge technology you can learn from

The likely hourly rate for this position is between $29.52 - $32.63. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans