Help Desk Technician - Swing Shift - TS/SCI W/ POLY

General Dynamics Information Technology; Colorado Springs (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Cutting-edge technology you can learn

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician for a swing shift (1400 to 2200). The role focuses on providing technical support for network, desktop, and systems hardware/software, handling tickets by phone or self-service, and documenting issues to improve service reliability.

The position requires HS/GED with 4+ years of experience and security clearances (Security+ CE, PWS 9.1 certifications). CS/CI polygraph and US citizenship are prerequisites.

Qualifications

• HS/GED plus 4+ years of relevant experience.
• Security+ CE certification required prior to start date.
• PWS 9.1 certification (ITIL, A+, HDI-CSR, MS 365) required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Resolve technical problems and answers queries by telephone or self-service ticket.
• Diagnose, identify, isolate, and analyze problems using historical records.
• May route calls to product line or system support specialists.
• Maintain and update records and tracking databases; alert management to recurring issues.

Skills

Technical support

Troubleshooting

Desktop support

Network support

Systems software

Telecommunications

Education

HS/GED + 4 years experience

Job description

Help Desk Technician - Swing Shift - 1400 to 2200

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Location: Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Required Education and Experience:

• HS/GED and + 4 years of experience

Required Certifications:

• Must have or obtain Security+ CE certification prior to start date
• Must obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365

TS/SCI and CI Polygraph Required; US Citizenship Required