Help Desk Technician – TS/CI Poly, Onsite VA

VTG; Springfield (VA); Presencial; USD 116.000 - 130.000; Jornada completa

Descripción de la vacante

VTG is seeking a Help Desk Technician for an on-site role in Springfield, VA. The position supports a COTS software solution for a U.S. Government customer, handling Tier 1–2 incidents, service requests, and user adoption activities.

The ideal candidate will have a Top Secret clearance with CI poly, and experience in federal IT support environments, with strong communication and customer service skills. This role involves go-live readiness and knowledge management tasks.

Formación

• Active Top Secret Security Clearance with CI Polygraph.
• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, Finance, Accounting, or a STEM-related discipline.
• Experience supporting Intelligence Community or DoD programs.
• Experience supporting users of web-based enterprise applications in a help desk/service desk role.

Responsabilidades

• End-user support via phone, email, ticketing system, or virtual meetings.
• Log, categorize, prioritize, troubleshoot, and resolve incidents per SLAs.
• Fulfill routine service requests such as account support and navigation help.
• Provide functional support on application workflows and reporting features.
• Diagnose browser, authentication, connectivity, and performance issues.

Conocimientos

Customer service

Troubleshooting

Communication skills

Incident management

Team collaboration

Educación

Bachelor's degree in Information Systems, Computer Science, Engineering, Business, Finance, Accounting, or STEM-related discipline

Herramientas

Ticketing systems

Knowledge base tools

Remote support tools

Descripción del empleo

VTG is seeking a Help Desk Technician for an on-site role in Springfield, VA. The position supports a COTS software solution for a U.S. Government customer, handling Tier 1–2 incidents, service requests, and user adoption activities.

The ideal candidate will have a Top Secret clearance with CI poly, and experience in federal IT support environments, with strong communication and customer service skills. This role involves go-live readiness and knowledge management tasks.