Help Desk Technician, Technology

Cypress-Fairbanks ISD; Houston (TX); On-site; USD 42,000 - 51,000; Full time

Job summary

Cypress-Fairbanks ISD seeks a dedicated technical support professional to assist district staff with hardware and software issues. You will log, diagnose, and resolve tickets, focusing on imaging projects and remote device management while supporting instructional and administrative applications.

The role emphasizes strong communication, the ability to work under pressure, and dedication to ongoing professional growth. High school diploma required; A+ certification preferred.

Qualifications

• High school diploma or GED equivalent.
• Experience with Windows 7/8/10, MS Office, Internet Explorer and Chrome.
• Experience with iSupport Service Request Software, eSchool Plus, Outlook and re-imaging software preferred.
• Hardware experience with setup and networking of computers, printers, tablets, projectors and peripherals.
• Prior technical customer support in a call center or campus tech role preferred.
• Ability to work under pressure and meet deadlines.
• Excellent verbal and written communication; helping others.
• Willingness to pursue training and grow professionally.

Responsibilities

• Log all support requests from district personnel via phone or walk-ins using call tracking software.
• Provide problem resolution within established timeframes and document steps taken in the system (iSupport).
• Support district hardware and software, including re-imaging projects and remote device management.
• Provide first-level technical support for instructional and administrative applications and networks.
• Install software for instructional and administrative use.
• Research solutions for current and future needs.
• Meet Service Level Agreements for ticket resolution.
• Provide first-level support to Technology Assistants.
• Assist with other duties as assigned by the Performance Excellence Manager.
• Maintain regular and reliable attendance.

Skills

Windows OS knowledge

MS Office

Internet Explorer

Google Chrome

Outlook

Customer service

Communication skills

Pressure handling

Willingness to training

A+ Certification (preferred)

Education

High school diploma or GED

Tools

iSupport Service Request Software

eSchool Plus

Re-imaging software

Job description

• Computer-related experiences and required software experience with the following: Windows 7, Windows 8, Windows 10, MS Office, Internet Explorer, and Google Chrome.
• Preferred Software experience with the following: iSupport Service Request Software, eSchool Plus, E- mail software (Microsoft Outlook preferred), and re-imaging software.
• Hardware experience preferred including computer and printer setup (both local and network connectivity), tablet devices, projectors, display boards, and additional peripherals.
• Previous experience in a Technical Customer Support Call Center preferred.
• Previous experience in a Campus Technology Support role preferred.
• Possess the ability to work under pressure and regularly meet deadlines.
• Strong oral and written communication skills.
• Genuine interest in helping others.
• Willingness to pursue additional training and professional growth.
• Preferred A+ Certification.

Qualifications

• High school diploma or GED equivalent.
• Computer-related experiences and required software experience with the following: Windows 7, Windows 8, Windows 10, MS Office, Internet Explorer, and Google Chrome.
• Preferred Software experience with the following: iSupport Service Request Software, eSchool Plus, E- mail software (Microsoft Outlook preferred), and re-imaging software.
• Hardware experience preferred including computer and printer setup (both local and network connectivity), tablet devices, projectors, display boards, and additional peripherals.
• Previous experience in a Technical Customer Support Call Center preferred.
• Previous experience in a Campus Technology Support role preferred.
• Possess the ability to work under pressure and regularly meet deadlines.
• Strong oral and written communication skills.
• Genuine interest in helping others.
• Willingness to pursue additional training and professional growth.
• Preferred A+ Certification.

Terms Of Employment

230 days

Salary/Paygrade

$46,734 – TC3

Salary Range (based on experience) as set by the Board of Trustees for the school year.

Essential Functions

• Log all requests for support from district personnel either by phone or by walkups on call tracking software. This log should begin upon initial contact with the customer and end when the customer’s service entry is resolved to afford accurate reflection of the time spent in providing resolution.
• Provide problem resolution within established time frames using problem solving, telephone and customer service skills, along with documenting issues and steps taken to achieve resolution into the call tracking system (iSupport).
• Provide technical support of hardware across the district with a special emphasis on assisting with district wide re-imaging projects and remote management of district equipment for high level issue resolution.
• Provide technical support of software support of instructional and administrative applications across the district.
• Provide first level technical support of networks across the district.
• Install software for instruction and administrative applications.
• Research creative solutions to existing and future needs.
• Resolve technician problem calls, service requests, and chat requests within established time frames to meet Service Level Agreements (SLA).
• Provide first level technical support to Technology Assistants.
• Assist with other duties of the Technology Services office as assigned by the Performance Excellence Manager.
• Regular and reliable attendance is an essential job function.

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress; tolerate moderate noise levels; work with frequent interruptions. Repetitive hand motions; prolonged use of computer.

Application Information

Human Resources

Phone: [phone]

Deadline To Apply

Until filled

Applications will be reviewed

Not all applicants will be interviewed

Hiring Managers may choose to email you regarding this application. Please monitor your email regularly for any communication.