Technology Specialist

School District U-46; Elgin (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

School District U-46 seeks a Technology Specialist to provide frontline IT support across the district. You will respond to requests, troubleshoot hardware and software, maintain network connectivity and document resolutions.

The role requires a High School Diploma, English/Spanish bilingual preferred, and at least one year of hands-on computer support. Occasional district travel and lifting up to 50 lbs may be required. Salary is hourly at $21.82.

Qualifications

• Minimum of one year, hands-on computer support experience.
• Understanding of TCP/IP (Transmission Control Protocol/Internet Protocol) and networking tools.
• Demonstrated knowledge of Windows operating systems.
• Ability to learn and support new applications.

Responsibilities

• Create, resolve, escalate and close Help Desk tickets using the Help Desk management system.
• Document troubleshooting steps and resolutions for future reference using Knowledge Base solutions.
• Maintain, analyze, troubleshoot, and repair computers, peripherals, and printers as assigned.
• Provide, maintain, and troubleshoot network connectivity.
• Provide support to district testing (PARCC, MAP, ACCESS, etc.).
• Install, upgrade, and troubleshoot Windows operating systems and other district applications.
• Provide training to end users as related to technology.
• Perform routine tasks, including cleaning, to maintain computer equipment and peripherals.

Skills

Bilingual English/Spanish

Hands-on computer support

TCP/IP networking

Windows operating systems

Education

High School Diploma

Job description

Position Type:
Information Services/Specialist

Date Posted:
11/3/2026

Location:
'); 'Information Services

Date Available:
ASAP

Closing Date:
Until Filled

Create, resolve, escal ... close Help Desk tickets using the Help Desk management system.

Document all troubleshooting steps and resolutions for future reference using Knowledge Base solutions.

Maintain, analyze, troubleshoot, and repair computers, peripherals, and printers as assigned.

Provide, maintain, and troubleshoot network connectivity.

Provide support to all District testing (PARCC, MAP, ACCESS, etc.).

Install, upgrade, and troubleshoot Windows operating systems and other district applications.

Provide training to end users as related to technology.

Perform routine tasks, including cleaning, to maintain computer equipment and peripherals.

Compile and archive data as assigned.

Maintain ongoing organization and cleanliness in assigned computer areas.

Record school equipment and asset inventory as assigned.

Maintain district equipment, connectivity, applications, and inventory.

Perform other duties and projects as assigned by Information Services management.

High School Diploma or equivalent.

Bilingual English/Spanish, written and verbal, preferred.

Minimum of one year, hands-on computer support experience.

Understanding of TCP/IP (Transmission Control Protocol/Internet Protocol) and networking tools.

Demonstrated knowledge of Windows operating systems.

Ability to learn and support new applications.

Ability to lift, move, or carry up to 50 lbs. with proper technique.

Utilize ladders with proper technique.

This is a Full Time (40 hours per week) position.

Salary and benefits are as established by the Board of Education.

The hourly rate for this role is $21.82/hour.

Non-Union 12 Month Benefit Sheet.pdf

Position / Title: Technology Specialist

Bargaining Unit: NON-UNION

Department/Location: Information Services

Calendar Days: 261

Reports To:Supervisor Technical Support Services

JD Revision Date: 10/09/2026

Supervises: N/A

Function / Position Summary

Analyze and respond to requests for technical support over the phone and in person to provide solutions. Resolve technical issues and document troubleshooting steps and resolutions. Escalate technical issues as needed. Specialist will interact directly with supervisors, faculty, staff, students, and members of the public to ensure a level of high customer service and resolution to technical matters. Will ensure attendance and punctuality is in alignment with the district timekeeping policy. Will track and document all requests to establish and maintain department protocol and timely resolution as defined by the Director of IS. Maintains confidentiality of student/staff information in the school district and in the community. Travel within the district and surrounding communities is required.

Job Duties / Responsibilities

• Create, resolve, escal ... close Help Desk tickets using the Help Desk management system.
• Document all troubleshooting steps and resolutions for future reference using Knowledge Base solutions.
• Maintain, analyze, troubleshoot, and repair computers, peripherals, and printers as assigned.
• Provide, maintain, and troubleshoot network connectivity.
• Provide support to all District testing (PARCC, MAP, ACCESS, etc.).
• Install, upgrade, and troubleshoot Windows operating systems and other district applications.
• Provide training to end users as related to technology.
• Perform routine tasks, including cleaning, to maintain computer equipment and peripherals.
• Compile and archive data as assigned.
• Maintain ongoing organization and cleanliness in assigned computer areas.
• Record school equipment and asset inventory as assigned.
• Maintain district equipment, connectivity, applications, and inventory.
• Perform other duties and projects as assigned by Information Services management.

Education

• High School Diploma or equivalent.
• Bilingual English/Spanish, written and verbal, preferred.

Experience / Knowledge

• Minimum of one year, hands-on computer support experience.
• Understanding of TCP/IP (Transmission Control Protocol/Internet Protocol) and networking tools.
• Demonstrated knowledge of Windows operating systems.
• Ability to learn and support new applications.

Physical Demands

• Ability to lift, move, or carry up to 50 lbs. with proper technique.
• Utilize ladders with proper technique.

Terms of Employment

• This is a Full Time (40 hours per week) position.
• Salary and benefits are as established by the Board of Education.
• The hourly rate for this role is $21.82/hour.