Help Desk Technician, Technology

ISC; Houston (TX); On-site; USD 42,000 - 51,000; Full time

Job summary

Cypress-Fairbanks Independent School District (CFISD) in Houston, TX is hiring a Help Desk Technician to support hardware and software across the district.

The role requires a high school diploma or GED, experience with Windows, MS Office, and common IT tools, plus preferred experience with iSupport, eSchool Plus, Outlook, and re-imaging tools. A+ certification is a plus; salary is $46,734 per year with a 230-day calendar. Apply through CFISD Human Resources.

Qualifications

• High school diploma or GED required.
• Experience with Windows (7/8/10), MS Office, Internet Explorer, and Google Chrome.
• Preferred iSupport, eSchool Plus, Outlook and re-imaging software experience.
• Hardware experience including setup and peripherals; district-wide re-imaging projects and remote management.
• Previous experience in a technical customer support call center preferred.
• Campus technology support experience preferred.
• Ability to work under pressure and meet deadlines.
• Strong oral and written communication skills.
• Willingness to pursue additional training and professional growth.
• A+ Certification preferred.

Responsibilities

• Log all support requests from district personnel by phone or walkups in the call tracking system.
• Provide problem resolution within established time frames and document steps taken.
• Support hardware district-wide, including re-imaging and remote management for issue resolution.
• Support software for instructional and administrative applications.
• Provide first-level technical support for networks across the district.
• Install software for instructional and administrative applications.
• Research and propose solutions to current and future needs.
• Resolve technician calls, service requests, and chat requests within SLA.
• Provide first-level support to Technology Assistants.
• Assist with other duties in the Technology Services office as assigned.
• Maintain regular and reliable attendance.

Skills

Communication skills

Customer support

Under pressure

Willingness to train

A+ Certification

Tech help desk experience

Campus tech support

Education

High school diploma or GED

Tools

iSupport

eSchool Plus

Outlook

Re-imaging software

Job description

Help Desk Technician, Technology

Cypress-Fairbanks Independent School District ISC - Houston, Texas Open in Google Maps

This job is also posted in Cypress-Fairbanks Independent School District

Job Details

Job ID: 5987457

Application Deadline: Posted until filled

Posted: Nov 09, 2026 6:00 AM (UTC)

Starting Date: To Be Determined

Job Description

QUALIFICATIONS:

1. High school diploma or GED equivalent.

2. Computer-related experiences and required software experience with the following: Windows 7, Windows 8, Windows 10, MS Office, Internet Explorer, and Google Chrome.

3. Preferred Software experience with the following: iSupport Service Request Software, eSchool Plus, E- mail software (Microsoft Outlook preferred), and re-imaging software.

4. Hardware experience preferred including computer and printer setup (both local and network connectivity), tablet devices, projectors, display boards, and additional peripherals.

5. Previous experience in a Technical Customer Support Call Center preferred.

6. Previous experience in a Campus Technology Support role preferred.

7. Possess the ability to work under pressure and regularly meet deadlines.

8. Strong oral and written communication skills.

9. Genuine interest in helping others.

10. Willingness to pursue additional training and professional growth.

11. Preferred A+ Certification.

TERMS OF EMPLOYMENT:

230 days

SALARY/PAYGRADE:

$46,734 – TC3

Salary Range (based on experience) as set by the Board of Trustees for the school year.

ESSENTIAL FUNCTIONS:

1. Log all requests for support from district personnel either by phone or by walkups on call tracking software. This log should begin upon initial contact with the customer and end when the customer’s service entry is resolved to afford accurate reflection of the time spent in providing resolution.

2. Provide problem resolution within established time frames using problem solving, telephone and customer service skills, along with documenting issues and steps taken to achieve resolution into the call tracking system (iSupport).

3. Provide technical support of hardware across the district with a special emphasis on assisting with district wide re-imaging projects and remote management of district equipment for high level issue resolution.

4. Provide technical support of software support of instructional and administrative applications across the district.

5. Provide first level technical support of networks across the district.

6. Install software for instruction and administrative applications.

7. Research creative solutions to existing and future needs.

8. Resolve technician problem calls, service requests, and chat requests within established time frames to meet Service Level Agreements (SLA).

9. Provide first level technical support to Technology Assistants.

10. Assist with other duties of the Technology Services office as assigned by the Performance Excellence Manager.

11. Regular and reliable attendance is an essential job function.

WORKING CONDITIONS:

Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress; tolerate moderate noise levels; work with frequent interruptions. Repetitive hand motions; prolonged use of computer.

APPLICATION INFORMATION

Human Resources

Phone: [phone]

Job Requirements

• High School/Trade School degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Human Resources
• Email: [e-mail]

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Position Type: Full-Time

Salary: $46,734 Per Year