Help Desk Pro: Flexible Schedule & Student Tech Support

MCPHS; Worcester (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

MCPHS seeks a Help Desk Technician to provide desktop and classroom support for all technology systems, delivering high-quality service in a dynamic environment. You will troubleshoot hardware, software, and network issues, assist with classroom tech, and maintain documentation to improve user experience.

Responsibilities include incident management, ticketing, and collaboration with IS staff. Candidates should have 1–3 years of relevant computing skills, strong communication, and flexibility

Qualifications

• Minimum 1–3 years of technical computing skills in desktop, laptop, and peripheral support.
• Experience delivering high levels of customer service in a fast-paced environment.
• Familiarity with Windows operating systems (Windows 7, 8, 10) and common business software.
• Ability to manage shifting priorities and deadlines, prioritizing by criticality.
• Strong verbal and written communication skills; able to engage with clients at all technical levels.

Responsibilities

• Provide first-level IT support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues on desktops, laptops, and mobile devices.
• Resolve login, connectivity, and software application problems.
• Maintain and update support tickets; escalate when needed.
• Assist with classroom technology (video conferencing, projection, PC connectivity).
• Create and maintain user guides and FAQs; contribute to knowledge base.

Skills

Customer service

Desktop support

Ticketing system

Communication skills

Tools

Windows OS familiarity

Microsoft Office (2013/2016/365)

Adobe products

ESET antivirus

Job description

MCPHS seeks a Help Desk Technician to provide desktop and classroom support for all technology systems, delivering high-quality service in a dynamic environment. You will troubleshoot hardware, software, and network issues, assist with classroom tech, and maintain documentation to improve user experience.

Responsibilities include incident management, ticketing, and collaboration with IS staff. Candidates should have 1–3 years of relevant computing skills, strong communication, and flexibility