Help Desk Technician (Remote)

Thrivas Staffing Agency; Tampa (FL); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an experienced Help Desk Tech for a full-time position with flexible hours. This role involves providing IT support and customer service to a diverse clientele. The ideal candidate will have a strong background in IT support, along with excellent troubleshooting skills. The company offers a supportive environment, full benefits after a probationary period, and encourages bilingual applicants. Join a dynamic team and make a difference in the tech support landscape!

Benefits

Full Benefits

Flexible Hours

Work from Home Option

Qualifications

• Several years of experience providing IT support or a Degree/Certificate in Information Technology.
• Experience in customer service, preferably in a call center.

Responsibilities

• Provide customer service support to individuals and businesses.
• Assist new users with training questions and direct them to online support.
• Troubleshoot technical issues via ticket system or phone.

Skills

IT Support

Customer Service

Troubleshooting

Bilingual Communication

Education

Degree in Information Technology

Certificate in Information Technology

Job description

Software company is hiring an experienced Help Desk Tech. The position is full-time and permanent. The hours are flexible, and you may work from home. The company provides full benefits after a 90-day probationary period.

Company Overview

This is a software development company with a nationwide client base.

Ideal Candidate

• Several years of experience providing IT support or a Degree/Certificate in Information Technology.
• Some professional experience such as customer service in a call center.
• Bilingual applicants are strongly encouraged to apply, but it is not a requirement.

Job Responsibilities

1. Provide customer service support to individuals and businesses.
2. Assist new users with basic training questions, re-forward training modules, and direct them to the online support page for FAQs.
3. Troubleshoot technical issues submitted through the online ticket system or via phone.
4. Assist senior Help Desk Techs with integrating multiple systems into the company's program.