Help Desk Technician

First Coast Security; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is looking for an Entry-Level Help Desk Technician to join their remote team. This exciting position involves providing technical support to employees and clients, troubleshooting various hardware and software issues, and ensuring excellent customer service. The role offers a full-time opportunity in a collaborative environment where your passion for technology and helping others can flourish. If you thrive in a dynamic setting and enjoy solving problems, this could be the perfect fit for you. Join a team that values your contributions and supports your growth in the tech industry!

Qualifications

• Strong understanding of computer hardware, software, and networks.
• Experience with Windows OS and Microsoft Office is essential.

Responsibilities

• Provide technical support via phone, email, and remote access.
• Troubleshoot hardware, software, and network issues effectively.

Skills

Problem-solving skills

Analytical skills

Communication skills

Customer service skills

Education

High school diploma or equivalent

Tools

Remote support tools

Ticketing systems

Windows operating systems

Microsoft Office applications

Job description

Description

First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Responsibilities:

• Provide technical support to employees and clients via phone, email, and remote access
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Document all support requests and resolutions in a timely and accurate manner
• Escalate complex issues to senior technicians or other IT staff as needed
• Assist with the installation, configuration, and maintenance of hardware and software
• Provide excellent customer service and ensure timely resolution of all support requests

Requirements:

• Strong understanding of computer hardware, software, and network connectivity
• Experience with Windows operating systems and Microsoft Office applications
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with remote support tools and ticketing systems is a plus