Help Desk Technician (Part-Time)

Pittsburgh Robotics Network; Pittsburgh (Allegheny County); On-site; USD 20,664 - 30,307; Part time

Job summary

ST Engineering Aethon, Inc is seeking part-time Customer Support / Help Desk staff to troubleshoot hardware and software in an office setting while the robot operates in the field (Hospitals / Hotels).

The role requires strong communication, professional appearance, and the ability to handle multiple tickets; occasional travel to on-site service locations may be required.

Qualifications

• Must have at least an Associate’s Degree in an IT related field.
• Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software.
• Linux knowledge and /or experience is a plus.
• Must present self well, in a professional image, and have strong communication skills.
• Opportunity to travel to onsite to provide field service for Aethon equipment.

Responsibilities

• Serve as the first point of contact for Customer Service, via alerts, phone, email, or chat.
• Identify customers and verify problems through probing questions and listening.
• Provide quick technical assistance and remote troubleshooting.
• Walk customers through equipment familiarity and basic usage; escalate onsite needs.
• Prioritize and manage multiple open issues and document processes in the ticketing system.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

Associate’s degree in IT

Tools

Linux

Job description

Who WE Are:

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting‑edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state‑of‑the‑art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today’s rapidly evolving technological landscape.

Description

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting‑edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state‑of‑the‑art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today’s rapidly evolving technological landscape.

Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at [e-mail] or call 412-322-2975 – ext. 160.

What YOU Will Do

We are looking for part‑time employees to work in our Product Support / Help Desk environment. Successful candidates will need the ability, through hardware and software, to troubleshoot problems in an office environment while the robot is operating in the field (Hospitals / Medical Centers / Hotels).

• Serve as the first point of contact for our Customer Service team, by means of automated alerts, phone calls, email, or electronic chat sessions, responding quickly and competently.
• Perform Customer identification and verification of problem through probing questions and effective listening skills, while using provided processes and/or systems.
• Provide quick technical assistance and customer service support for incoming communications, followed by remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk customers through equipment familiarization, basic usage, and problem resolution, and be able to elevate issues appropriately when onsite service is required.
• Expected to prioritize and manage several open issues at one time, documenting the process and technical knowledge in our ticketing system.

Requirements

What YOU Need to Succeed

• Must have at least an Associate’s Degree in an IT related field.
• Must be willing and able to troubleshoot, maintain, configure, and install both hardware and software.
• Linux knowledge and /or experience is a plus.
• Must present self well, in a professional image, and have strong communication skills.
• Opportunity to travel to onsite to provide field service for Aethon equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.