Help Desk Technician – On‑Call Support & Travel

nLIGHT; Camas (WA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health benefits from day 1

Tuition assistance

401(k) with company match

Disability & life insurance

Employee stock purchase plan

Job summary

nLIGHT, headquartered in Camas, WA, is seeking an IT Help Desk Technician to serve staff across Vancouver, Camas, Hillsboro, and remote teams. Responsibilities include first-line support for software, hardware, and OS, ticket documentation in Jira SM, and on-call rotation.

The role requires strong customer service, self-motivation, and the ability to travel between locations. On-site duties at the Camas HQ with potential cleanroom environment exposure will be needed.

Qualifications

• Experience supporting Windows operating systems (Windows 11/10/7/XP) in an enterprise setting.
• Familiarity with Active Directory and Office 365 administration.
• Experience remote, online, and in-person support and ticket management.

Responsibilities

• Provide IT help desk support for staff via phone, email, and in person.
• Manage user accounts, computers, and groups in Active Directory and Office 365.
• Troubleshoot hardware and software issues and document resolutions in the ticketing system.

Skills

Windows support

Active Directory

Office 365

Networking basics

Customer service

Troubleshooting

Education

A+ certification

IT degree/college

Tools

Jira SM

SharePoint

Office 365 Admin

Job description

nLIGHT, headquartered in Camas, WA, is seeking an IT Help Desk Technician to serve staff across Vancouver, Camas, Hillsboro, and remote teams. Responsibilities include first-line support for software, hardware, and OS, ticket documentation in Jira SM, and on-call rotation.

The role requires strong customer service, self-motivation, and the ability to travel between locations. On-site duties at the Camas HQ with potential cleanroom environment exposure will be needed.