Help Desk Support Technician- Day Shift

nLIGHT; Camas (WA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health benefits from day 1

Tuition assistance

401(k) with company match

Disability & life insurance

Employee stock purchase plan

Job summary

nLIGHT, headquartered in Camas, WA, is seeking an IT Help Desk Technician to serve staff across Vancouver, Camas, Hillsboro, and remote teams. Responsibilities include first-line support for software, hardware, and OS, ticket documentation in Jira SM, and on-call rotation.

The role requires strong customer service, self-motivation, and the ability to travel between locations. On-site duties at the Camas HQ with potential cleanroom environment exposure will be needed.

Qualifications

• Experience supporting Windows operating systems (Windows 11/10/7/XP) in an enterprise setting.
• Familiarity with Active Directory and Office 365 administration.
• Experience remote, online, and in-person support and ticket management.

Responsibilities

• Provide IT help desk support for staff via phone, email, and in person.
• Manage user accounts, computers, and groups in Active Directory and Office 365.
• Troubleshoot hardware and software issues and document resolutions in the ticketing system.

Skills

Windows support

Active Directory

Office 365

Networking basics

Customer service

Troubleshooting

Education

A+ certification

IT degree/college

Tools

Jira SM

SharePoint

Office 365 Admin

Job description

Who We Are

At nLIGHT, we are constantly on the cutting‑edge of laser technology in a massively growing market. We are a leading provider of high‑power semiconductors and fiber lasers for industrial, microfabrication, and aerospace & defense applications, to name a few. Our lasers are changing not only the way things are made, but also what can be made.

Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR).

IT Help Desk Technician

The Information Technology (IT) Help Desk is the first point of contact for staff seeking technical assistance. IT Help Desk Technicians provide support over the phone, email, and in person for our Vancouver, Camas, Hillsboro, and remote teams for issues related to software, hardware, and operating systems for both onsite and cloud‑based systems. The role maintains passwords, data integrity, and file system security for the desktop environment. This position will be based out of our Camas Headquarters but may be required to travel to our Vancouver and Hillsboro locations to cover vacations. The role also requires an on‑call rotation within the team. We’re seeking a self‑motivated individual with strong customer service orientation who can work with little to no supervision to support our employees.

Essential Functions / Responsibilities

• Provides user assistance with Windows 11, 10, 7, and XP operating systems.
• Provides technical support remotely, online, and face to face.
• Performs diagnostic tests, modifies, or repairs hardware to the board or component level.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center‑related materials.
• Supports desktop, laptop, and mobile device systems.
• Troubleshoots and implements desktop/laptop hardware.
• Manages user accounts, computers, and groups in Active Directory and Office 365.
• Maintains and supports audio/video conferencing systems.
• Resolves service requests and documents details based on work performed in Jira SM ticket tracking system.
• Follows up with users to ensure a positive resolution of tickets.
• Provides user assistance with enterprise applications; Office 365, SharePoint, and other software.
• Provides direct technical support to the executive staff.
• Troubleshoots basic networking.
• Performs work in office setting, as well as on factory floor and in cleanroom environment.
• Demonstrates and maintains open communication to foster a culture based on mutual respect and trust.
• Handles confidential and sensitive matters relating to all aspects of IT.
• Is able to lift objects weighing up to 30 lbs.
• Is able to gown up and provide support within a FAB (clean room).

Qualifications & Experience

• Enthusiastic to learn new skills and provide excellent service to internal customers.
• A+ or comparable hardware certification is desired.
• College or IT trade school degree is desired.
• Experience in a manufacturing or similar environment is preferred.
• Must be self‑motivated and able to work independently at times.
• Must have the ability to apply knowledge and skills to complete a wide range of tasks.
• Ability to work onsite M‑F in Vancouver, as well as travel between locations, as needed.
• Exceptional customer service, problem‑solving, and analytical skills.
• Ability to perform duties with integrity, honesty, and professionalism.
• The ability to communicate effectively, both orally and in writing.
• Ability to complete tasks in creative and effective ways.
• Ability to work on assignments requiring considerable judgment and initiative in resolving issues or in making recommendations.
• Ability to use sound judgment, use discretion, and elevate issues, as appropriate to IT leadership.
• Ability to protect confidential and proprietary information.
• Understands implications of work and makes recommendations for solutions.
• Ability to work overtime and weekends, as needed.
• The successful candidate may be required to travel internationally and domestically from time to time – usually no more than once or twice a year.
• The successful candidate will be on a paid on‑call rotation – generally 1 week per month.

Compensation and Benefits

• Pay depends on qualifications:
  • Help Desk Technician I: $22.93 – $28.70 per hour
  • Help Desk Technician II: $24.45 – $31.80 per hour
• Target cash bonus with potential payout of up to 2% of earned wages.
• 120 hours of paid vacation per year, plus paid sick leave and 10 paid holidays.
• Eligible for health benefits on the 1st day of the month after your start date.
• Medical, dental and vision benefits, including prescription and orthodontia with employee‑paid premiums as low as $40.00 per pay period.
• Company‑paid short‑term and long‑term disability, and life & AD&D insurance.
• Employee assistance program.
• Aflac supplemental insurance.
• Flexible spending and health savings accounts.
• Employee stock purchase plan.
• 401(k) with company match and immediate vesting.
• Jury duty and bereavement leave pay.
• Tuition assistance.
• Pet insurance.

nLIGHT is subject to US Export Control regulations. To qualify for this position, you must be a US Person (that is, a US citizen, lawful permanent resident, or protected individual granted asylum or refugee status).

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 360‑566‑4460 or via email at [e-mail].

E‑Verify Participation: nLIGHT participates in the E‑Verify program. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization.

For more information, please review the following notices:

• E‑Verify Participation Poster
• Right to Work Poster