Help Desk Technician - IT Support & Onboarding

Planet Depos, LLC; Rockville (MD); Presencial; USD 37 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Health Savings Account

Life Insurance

Voluntary Long Term Disability

PTO

Paid Holidays

401(k)

Employee Assistance Program (EAP)

Maternity Leave

Resumo da oferta

Planet Depos, LLC is seeking a Help Desk Technician to provide daily IT support for employees in Rockville, MD. The role focuses on diagnosing issues, remote troubleshooting, onboarding new hires, and maintaining hardware/software assets.

You will manage tickets, assist with mobile devices, printers, and network devices, and ensure security basics like MFA/AD are applied. Work hours are 9:00am–5:00pm EST, with potential after-hours and occasional travel to other DMV offices.

Qualificações

• Minimum 2 years’ IT experience in user support for hardware/software problems.
• Strong written and verbal communication skills.
• Ability to diagnose and solve basic technical issues.
• Detail-oriented and able to work under pressure.
• Able to lift up to 50 lbs.

Responsabilidades

• Provide phone and helpdesk support for local and off-site employees.
• Diagnose system errors and other issues.
• Follow-up with employees to ensure issues are resolved.
• Assist with onboarding and training of new employees.
• Set up new employee accounts and delete terminated employee accounts.
• Manage helpdesk tickets in a timely manner.
• Utilize ticket tracking system to document all support incidents.
• Assist with maintaining inventory of hardware, software and support assets.
• Support PCs, mobile devices, printers and related equipment.
• Support software applications, including troubleshooting programs and applying releases.
• Understand basic cybersecurity technologies (MFA, DUO, MDM).
• Meet SLA’s, KPI’s and Metrics as defined.
• Primary onsite work at Rockville, MD office; travel to other DMV offices possible.
• Possible after-hours/weekend work.

Conhecimentos

Help desk support

Communication

Troubleshooting

Ticketing systems

Ferramentas

Microsoft Active Directory

Office 365

Azure (Azure AD)

Intune

Group Policy Management

NTFS Permissions

MDM

Descrição da oferta de emprego

Planet Depos, LLC is seeking a Help Desk Technician to provide daily IT support for employees in Rockville, MD. The role focuses on diagnosing issues, remote troubleshooting, onboarding new hires, and maintaining hardware/software assets.

You will manage tickets, assist with mobile devices, printers, and network devices, and ensure security basics like MFA/AD are applied. Work hours are 9:00am–5:00pm EST, with potential after-hours and occasional travel to other DMV offices.