Digital Information Systems Help Desk Technician

Grand River Hospital District; Rifle (CO); On-site; USD 29,000 - 39,000; Full time

Job summary

Grand River Health is seeking a Digital Information Systems Help Desk Technician in Rifle, CO. The role provides front-line support for software, hardware, and computer systems through phone, chat, email, and on-site assistance.

The technician troubleshoots, documents issues, resets passwords, and assists with account management while maintaining equipment inventories. The position requires an Associate’s degree (preferred) and up to two years of experience; familiarity with Windows and Mac

Qualifications

• Associate’s degree in computer science or related field preferred.
• 0–2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Familiarity with Windows and MAC operating systems.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.

Responsibilities

• Field incoming requests from customers via telephone, email or ticketing system in a professional manner.
• Handle routine issues such as password resets and user account management.
• Document customer information and problem details in the ticketing system.
• Record problem-solving steps and follow up after resolution.
• Assist in maintaining equipment inventory and asset tagging.
• Install desktop software applications and manage desktop images.
• Apply Microsoft patches and antivirus protections to workstations.
• Escalate complex issues to the appropriate technician as needed.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Education

Associate’s degree in computer science or related field

Tools

Windows OS

macOS

Job description

Digital Information Systems Help Desk FT, Days Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

What You’ll Do

The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and Technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands-on help in person. Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

• Tasks include fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
• Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs).
• Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
• Documents help desk problem solving processes and activities in ticket.
• Performs post-resolution follow-ups.
• Participates in maintaining equipment inventory and asset tagging GRH’s equipment.
• Install desktop software applications as needed.
• Create or maintain desktop Image.
• Apply Microsoft patches, Antivirus and SafeEnd protection to the workstations.
• Prioritizes and escalates problems to the appropriate technician as necessary.

Who We’re Looking For

• Associate’s degree in computer science or related field preferred.
• 0–2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Familiarity with Windows and MAC operating systems.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.
• On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.

What We Offer

Our total rewards package includes:

• Pay Range: $20.43 - $27.55/hour (based on experience)
• Shift Differentials:$2–$4/hour for nights and weekends
• Comprehensive Benefits:Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more
• Perks: Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

Why Join Grand River Health?

As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines.Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:

To improve the health and well-being of the communities we serve.

OUR VISION:

To be our communities’ first choice in quality healthcare.