Help Desk/System Support Technician (25-167)

Network180 - Kent County Community Mental Health; Grand Rapids (MI); On-site; USD 31,064 - 43,490; Full time

Benefits offered by this job

Health insurance plans

Paid holidays

Generous PTO

Professional development

Tuition reimbursement

Retirement plan

Job summary

A community mental health organization in Grand Rapids seeks a Help Desk/System Support Technician to provide support to the Information Systems department. The role involves first-line problem resolution for system users, supporting PC deployments, and addressing network-related issues. Ideal candidates must hold a related Bachelor’s degree and possess excellent communication skills. This is a full-time position, with a compensation range of $22.55 - $31.57 per hour, based on qualifications and experience.

Qualifications

• Bachelor's degree in a related field is required.
• Possession of a valid driver’s license is required.
• Experience with Microsoft Office products preferred.
• Experience with SQL is a plus but not required.
• Excellent communication skills are essential.

Responsibilities

• Provide first-line problem resolution for system users.
• Support PC deployments and system upgrades.
• Monitor network-related issues.

Skills

Communication skills

Organizational skills

Microsoft Office proficiency

SQL knowledge

Ability to work in a multicultural environment

Education

Bachelor’s degree in Computer Information Systems or related field

Job description

Join to apply for the Help Desk/System Support Technician (25-167) role at Network180 - Kent County Community Mental Health

Req.#: 25-167

FTE: Full-time, Non-Exempt

Unit: UAW

Department: Information Systems

Compensation: $22.55 - $31.57The final job offer is based on several factors (internal equity, skills, education, experience, and credentials).

Attractive Benefits Package

Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement | Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!

Network180 employees make a difference in people’s lives every day, making our community a better place to live.

We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.

Position Details

We are seeking a Help Desk/System Support Technician to support the Information Systems department by providing first-line problem resolution for network180 system users, supporting in PC deployments, system monitoring and upgrades, and any network-related issues and upgrades.

This position is 40 hours a week, Monday through Friday, from 10:00 am to 7:00 pm. The individual in this position will participate in an on-call rotation. This assignment is in person at 790 Fuller Ave NE Grand Rapids, Michigan 49503 with local travel.

Minimum Qualifications

• Bachelor’s degree in Computer Information Systems or related field
• Possession of a valid driver’s license and access to reliable transportation for job related use
• Experience with Microsoft Office products preferred
• Experience with SQL a plus but not required
• Excellent communication skills, both verbal and written
• Excellent organizational skills
• Lived experiences with mental illness/developmental disabilities/substance use disorders valued
• Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities preferred

Any combination of education, training and experience providing the required knowledge, skills and abilities to perform the essential functions of the job will be considered.

Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. For a detailed job description and responsibilities please review the job description.

Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or [e-mail].

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.