Help Desk Technician II: Remote & Onsite Support

Syclone IT Solutions; Dawsonville (GA); Híbrido; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k)

401(k) matching

Advancement opportunities

Paid time off

Training & development

Descripción de la vacante

Syclone IT Solutions in Dawsonville, GA is seeking a Help Desk Technician II to deliver high-level client support through technical troubleshooting, remote and onsite service, and workflow coordination.

Most work is performed remotely from the Dawsonville office with onsite client visits as needed; commute must be 30 minutes or less. The ideal candidate has strong technical skills, excellent communication, and independent judgment in SLA-driven IT support.

Formación

• Minimum 3–5 years in IT support or a related technical role.
• Strong technical troubleshooting ability.
• Experience operating in an SLA-driven service delivery environment.

Responsabilidades

• Troubleshoot hardware, software, network, and cloud issues.
• Resolve Level 1 and Level 2 support requests.
• Support Microsoft 365 environments.
• Manage user accounts and permissions.
• Respond to client tickets promptly.
• Escalate with intent — provide context and next steps.

Conocimientos

Technical troubleshooting

Communication skills

Independent work

Client communication

Educación

Equivalent professional experience

Herramientas

PSA & ticketing systems

RMM platforms

Microsoft 365 administration

Windows Server administration

Active Directory / Azure AD

Descripción del empleo

Syclone IT Solutions in Dawsonville, GA is seeking a Help Desk Technician II to deliver high-level client support through technical troubleshooting, remote and onsite service, and workflow coordination.

Most work is performed remotely from the Dawsonville office with onsite client visits as needed; commute must be 30 minutes or less. The ideal candidate has strong technical skills, excellent communication, and independent judgment in SLA-driven IT support.