Help Desk Technician II: Mid-Level IT Support & Growth

Socket.dev; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

401K with match

Medical plan

Life & disability

Cell phone stipend

PTO 3 weeks

Job summary

United Systems is hiring a Help Desk Technician II to provide intermediate technical support for MSP clients in Oklahoma City. You will troubleshoot hardware, software, network, and system issues, serve as a mid-level escalation, and contribute to documentation and knowledge sharing across IT environments.

You will work with Tier III staff and other technical teams to ensure timely resolutions, maintain ticketing records, and support continuous improvement of processes and client setups.

Qualifications

• Intermediate troubleshooting across software, hardware, and networks.
• Experience supporting Windows Server and Windows desktop environments.
• Familiarity with Microsoft 365 administration (Exchange Online, Teams, Entra ID, SharePoint).

Responsibilities

• Respond to client inquiries and service requests via phone, email, or chat promptly.
• Resolve issues escalated from Help Desk Technician I.
• Perform intermediate troubleshooting of software, hardware, network, and system configurations.
• Assist with maintenance and optimization of client IT environments (Servers, Networks, Microsoft 365, user accounts).
• Escalate complex issues to Help Desk Technician III with full documentation.

Skills

Windows OS

Microsoft 365

Network troubleshooting

Documentation tools

Customer support

Tools

Exchange Online

Microsoft Teams

Entra ID (Azure AD)

SharePoint

Job description

United Systems is hiring a Help Desk Technician II to provide intermediate technical support for MSP clients in Oklahoma City. You will troubleshoot hardware, software, network, and system issues, serve as a mid-level escalation, and contribute to documentation and knowledge sharing across IT environments.

You will work with Tier III staff and other technical teams to ensure timely resolutions, maintain ticketing records, and support continuous improvement of processes and client setups.