Help Desk Technician II: Advanced IT Support & Mentorship

Wasatch Property Management, Inc.; Ogden (UT); On-site; USD 40,000 - 45,760; Full time

Benefits offered by this job

Structured learning programs

Mental-health resources

Paid time off

Education reimbursement

401(k) matching

Job summary

MarketStar is seeking a Help Desk Technician II in Ogden, UT to provide advanced technical support across phone, email, walk-up, remote, and deskside channels. You will escalate complex issues and collaborate with infrastructure teams to resolve device, account, and networking problems.

You will troubleshoot Windows, macOS, and ChromeOS devices, support Entra ID, AD, and Microsoft 365, and document findings while mentoring junior techs. Comfort with ITIL processes is a plus.

Qualifications

• Proven experience in providing help desk support.
• Strong knowledge of Windows, macOS, and ChromeOS.
• Experience with enterprise-management platforms is a plus.

Responsibilities

• Provide professional technical support via phone, email, walk-up, remote, and deskside channels.
• Escalate complex issues and collaborate with infrastructure and security teams.
• Troubleshoot Windows, macOS, and ChromeOS devices and manage incidents in the ticketing system.
• Support Microsoft Entra ID, Active Directory, and Microsoft 365 environments.
• Document issues and solutions; mentor junior technicians as needed.

Skills

Windows support

MacOS support

ChromeOS support

Customer service

Endpoint management

Education

IT certifications preferred

Tools

Freshservice

Jira

ServiceNow

Intune

Job description

MarketStar is seeking a Help Desk Technician II in Ogden, UT to provide advanced technical support across phone, email, walk-up, remote, and deskside channels. You will escalate complex issues and collaborate with infrastructure teams to resolve device, account, and networking problems.

You will troubleshoot Windows, macOS, and ChromeOS devices, support Entra ID, AD, and Microsoft 365, and document findings while mentoring junior techs. Comfort with ITIL processes is a plus.