Help Desk Technician I in the Houston Office

SmartRecruiters, Inc.; Houston (TX); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

401k

Health insurance

Dental

Paid Time Off

Employee Assistance Program (EAP)

Family-friendly work environment

Job summary

USPh (U.S. Physical Therapy) is hiring a Help Desk Technician I for our Houston corporate office. You will provide first-level IT support, handle password resets, basic printer/scanner maintenance and hardware/software repair, and install applications and equipment.

The role requires diagnostic troubleshooting, timely ticketing in ServiceDesk Plus MSP, and occasional hardware deployment to field locations in Houston. Excellent benefits and growth potential accompany this full-time position.

Qualifications

• Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
• Document, track, and monitor support requests to ensure a timely resolution.
• Troubleshoot basic networking, software and hardware issues.

Responsibilities

• Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
• Install and troubleshoot various applications and computer equipment.
• Respond to telephone calls and emails for technical support efficiently and effectively.
• Document, track, and monitor support requests to ensure a timely resolution.
• Escalate complex issues to the Service Desk Team Lead as needed.
• Ship and receive equipment to and from employees and partnerships.
• Image and deploy computers to the field and local Houston location.
• Process requests in ManageEngine ServiceDesk Plus MSP, assign to proper queues.
• Close a minimum of 16 work orders a day.
• Assist and complete IT Department projects.

Skills

Technical support

Hardware & software repair

Printer/scanner maintenance

Password resets

Networking troubleshooting

Windows 11 Professional

MacBook/iPad troubleshooting

Microsoft 365 apps

Remote support over phone

Tools

ManageEngine ServiceDesk Plus MSP

Job description

Help Desk Technician I in the Houston Office

• Full-time
• Compensation: USD 44,000 - USD 46,000 - yearly

USPh (U.S. Physical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model. We partner with close to 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today’s healthcare landscape.

By aligning with the USPh network, our partners benefit from operational support and a shared commitment to evidence-based care, all while maintaining their autonomy and local identity.

We believe that the strength of our partnerships lies in the individuality of each partner. Our “OnePartner” model is designed to allow clinics to maintain their unique culture and identity, empowering them to foster meaningful relationships within their communities. By preserving their local roots, clinics can continue to build trust with patients and referral sources, while attracting top talent who value the chance to be part of a personalized, community-centered environment.

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician. You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston, Texas.

Responsibilities:

• Provide first-level technical support to end users, including password resets, toner, basicprinter/scanner maintenance and installation, and basic hardware and software repair.
• Install and troubleshoot variousapplications and computer equipment.
• Respond to telephone calls and emails for technical support efficiently and effectively.
• Document, track, and monitor support requests to ensure a timely resolution.
• Accomplish goalsutilizing pre-established guidelines, rely on instruction and established policies and procedures.
• Determine when to escalate a support issue to the Service Desk Team Lead based on its complexity and time.
• Ship and Receive equipment to and from employees and partnerships
• Image and deploy computers to the fieldand local Houston location.
• Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to the proper department queue.
• Close a minimum of 16 work orders a day.
• Assist and complete IT Department projects as needed.
• Know commonly used concepts, practices, and procedures typical within the information systems industry
• Working knowledge of troubleshooting application installations and building computers
• The ideal applicant would have experience working with remote employees over the phone
• Troubleshoot basic networking, softwareand hardware issues
• Basic knowledge of Microsoft Windows 11 Professional
• MacBookand iPad troubleshooting a plus
• Microsoft Office 365 desktop and web applications

Compensation: $44,000-$46,000 per year, depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!

• Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
• Employee Assistance Program (EAP)
• Family-friendly work environment

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