Help Desk Technician I — Front‑Line IT Support & On‑Call

Automatic Data Processing, Inc.; Florida; Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

The Canaveral Port Authority is seeking a Help Desk Technician I to deliver front-line IT support for 300+ users, handling routine endpoint, application, connectivity, and access issues. You will document activity, escalate complex matters, and maintain device deployment, inventory, and onboarding procedures.

You will work with IT staff to expand foundational skills in core IT administration, networking, and technology innovation, while participating in after-hours on-call coverage as required.

Qualifikationen

• AA/AS in IT or 2 years in end-user support or related technical area.
• Experience with Windows, Entra ID, 365 apps, Defender, and Intune.
• Experience with Apple devices (iPad, MacBook, macOS) and iOS/Android.
• Strong documentation and compliance mindset.

Aufgaben

• Provide Level 1 IT support for endpoints, printers, apps, and LAN/WAN basics.
• Log, prioritize, and document help desk requests; escalate when needed.
• Set up and troubleshoot devices using deployment/monitoring tools; assist CPAs clients as needed.
• Maintain asset inventory and user accounts in accordance with onboarding rules.
• Assist senior staff on projects and participate in after-hours/on-call coverage.

Kenntnisse

Intune

Microsoft Entra ID

Microsoft 365

End-user support

Networking basics

Ausbildung

Associate degree in IT

CompTIA Security+ certification

Microsoft certification

Tools

Microsoft Intune

Microsoft Deployment Toolkit

Remote monitoring tools

Jobbeschreibung

The Canaveral Port Authority is seeking a Help Desk Technician I to deliver front-line IT support for 300+ users, handling routine endpoint, application, connectivity, and access issues. You will document activity, escalate complex matters, and maintain device deployment, inventory, and onboarding procedures.

You will work with IT staff to expand foundational skills in core IT administration, networking, and technology innovation, while participating in after-hours on-call coverage as required.