Help Desk Technician I - Flexible On-Site Support

TeamLogic IT of Colorado Springs; Colorado Springs (CO); On-site; USD 28,000 - 34,000; Part time

Job summary

TeamLogic IT of Colorado Springs is seeking a Level I Help Desk Technician to be the essential bridge between clients and IT solutions, delivering courteous support via phone, portal, and email.

You will onboard new hires, manage assets, troubleshoot remotely or onsite, and collaborate across departments while keeping end users productive. A valid driver's license is required to visit customer sites; compensation is hourly $20–$25, with part-time hours and potential transition to full-time.

Qualifications

• Exceptional written and verbal communication.
• Strong problem-solving abilities.
• Interpersonal skills focused on rapport and listening.
• Able to work under moderate supervision.
• A valid driver's license and willingness to travel to customer locations.

Responsibilities

• User Support: Respond to service requests via phone, web portal, and email with courteous, timely resolution.
• Onboarding Support: Provision and set up systems for new hires.
• Asset Management: Identify, assign, prep and ship assets per processes to meet SLAs.
• Remote & On-Site Troubleshooting: Use remote tools; perform hands-on fixes when needed.
• Preventative Maintenance: Regularly inspect and clean workstations and peripherals.
• Interdepartmental Collaboration: Build positive relationships across teams.
• Customer Site Visits: Must have a valid driver’s license and travel to locations when required.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

CompTIA A+

CompTIA Network+

Tools

Office 365

Active Directory

NinjaOne

Autotask PSA

Job description

TeamLogic IT of Colorado Springs is seeking a Level I Help Desk Technician to be the essential bridge between clients and IT solutions, delivering courteous support via phone, portal, and email.

You will onboard new hires, manage assets, troubleshoot remotely or onsite, and collaborate across departments while keeping end users productive. A valid driver's license is required to visit customer sites; compensation is hourly $20–$25, with part-time hours and potential transition to full-time.