Level I Help Desk Technician

TeamLogic IT; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Flexible schedule

Job summary

TeamLogic IT of Colorado Springs is seeking a detail‑oriented Level 1 Help Desk Technician to provide end‑user support, troubleshoot issues, and resolve incidents to keep client environments running smoothly.

You will respond via phone, web portal, and email; perform onboarding, asset management, and basic troubleshooting of Office 365, Active Directory, networking gear, and RMM/PSA tools; a CompTIA A+ or Network+ is preferred; a valid driver’s license is required for on-site visits.

Qualifications

• Experience delivering end-user IT support.
• Ability to document issues clearly and follow escalation paths.
• Familiarity with common ITSM processes and ticketing.
• Knowledge of basic networking concepts is beneficial.

Responsibilities

• User Support: respond to end-user requests via phone, web portal, and email with courteous, timely resolutions.
• Onboarding Support: provision and configure systems for new hires and ensure smooth integration.
• Asset Management: track, assign, and ship assets per defined procedures to meet SLAs.
• Remote & On-Site Troubleshooting: use remote tools and on-site visits when required; perform hardware repairs as needed.
• Preventative Maintenance: regularly inspect and maintain workstations and peripherals to prevent issues.
• Interdepartmental Collaboration: build positive relationships across teams to ensure smooth operations.
• Customer Site Visits: hold a valid driver’s license and travel to customer locations when required.

Skills

Customer service orientation

Troubleshooting

Communication

Team collaboration

Time management

Education

CompTIA A+ or CompTIA Network+ preferred

Tools

Office 365 administration

Active Directory

Networking gear

NinjaOne RMM

Autotask PSA

Job description

About TeamLogic IT

TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer‑centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About TeamLogic IT

TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer‑centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.

Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As a Level 1 Help Desk Technician, your impact goes beyond mere support; you'll be a catalyst, a thinker, and an integral part of a team that thrives on empowering others.

The Level 1 Help Desk Technician's journey with us is multifaceted:

• Enable Success: Maintain the smooth operation and functionality of our systems, paving the way for end users to excel in their business tasks without technological barriers.
• Respond with Agility: Your prompt response to support requests isn't just a task; it's a commitment to serve as the primary contact for all IT support‑related issues, ensuring each client's satisfaction.
• Go Beyond the Routine: Alongside these duties, you'll have opportunities to innovate, solve complex problems, and explore new horizons in technical excellence.

Join us, and wear the badge of a problem solver, a relationship builder, and a key player in a team that believes in leveraging technology not just to meet needs but to inspire and drive success.

Responsibilities

• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end‑user issues.
• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.
• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.
• Remote & On‑Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands‑on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
• Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required.

Requirements

Technical Skills

• Office 365 administration experience preferred.
• Active Directory knowledge is preferred.
• Familiarity with networking devices and appliances.
• NinjaOne RMM and Autotask PSA Experience preferred.

Professional Skills

• Exceptional written and oral communication.
• Excellent customer service orientation.
• Strong problem‑solving abilities.
• Exceptional interpersonal skills, focusing on rapport building, listening, and questioning.
• Ability to work under moderate supervision.

Certifications: CompTIA A+ and/or CompTIA Network+ preferred.

Other: Valid Driver's License is required for travel to customer locations.

Join us and become the driving force that keeps our technology accessible, effective, and user‑friendly, while contributing to a culture of innovation, collaboration, and excellence.

TeamLogic IT of Colorado Springs is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.