Help Desk Technician I: Fast, Friendly IT Support

Socket.dev

Honolulu (HI)

On-site

USD 28,000 - 34,000

Full time

11 days ago

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Job summary

Socket.dev is seeking a Help Desk Technician Tier I in Honolulu, HI to be the first point of contact for users facing technical issues. You will troubleshoot basic problems and document support interactions to ensure smooth operations and data security.

The role requires strong communication, a proactive approach, and familiarity with monitoring tools. Shifts Tue-Sat 2:00 pm - 11:00 pm, with compensation $20.19–$24.52 per hour, commensurate with experience.

Qualifications

Associate’s Degree in Computer Science or Technology or equivalent work experience.
Certifications in Microsoft, Cisco, Unix/Linux, ITIL Foundations, or CompTIA are preferred.
Experience in a similar role (e.g., 1 year) is required.
Ability to handle confidential matters with discretion.
Good time management and prioritization skills.

Responsibilities

Answer incoming calls and provide timely and accurate technical support to users.
Troubleshoot and resolve basic technical issues related to hardware, software, and network connectivity.
Document all support interactions and maintain accurate records for future reference.
Monitor system performance and identify potential issues or bottlenecks.
Collaborate with other IT teams to ensure smooth operations and efficient issue resolution.
Follow established procedures and guidelines to maintain data security and confidentiality.
Stay updated with the latest technology trends and best practices in the industry.
Provide feedback and suggestions for process improvements to enhance overall support efficiency.
Assist in the implementation and testing of new systems and software updates.
Ensure a positive and professional user experience, maintaining a high level of customer satisfaction.