Help Desk Technician I — AV & Teleconferencing Support

General Dynamics Information Technology (GDIT); Oklahoma City (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician I in Oklahoma City to provide first-line support via phone and internet, resolve routing issues, and assist with audiovisual, multi-media, and video conferencing needs. You will set up and maintain AV equipment, run checks, troubleshoot hardware and software, and assist with live events.

Some weekend/holiday coverage may be required.

Qualifications

• 1+ years of related customer support, call center or help desk experience.
• Provide weekend and holidays coverage as needed.
• Requires a High School Diploma or GED; Associates Degree preferred.

Responsibilities

• Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
• Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
• Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters.
• Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events
• Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs
• Assist with audio visual system deployments including hardware and software configuration
• Conducts sound, visual, and performance quality checks on AV equipment
• Assist in operating sound and visual equipment during live events
• Performs maintenance actions including inspections, service contracts, and upgrades
• Monitors VTC equipment and system performance to ensure satisfactory operation
• Troubleshoots hardware, software, infrastructure and Enterprise problems
• Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
• Provides technical assistance and training to users
• Participates in special projects as required
• May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required.

Skills

Audiovisual Equipment

Call Center

Help Desk Support

Teleconferencing

Education

High School Diploma or GED

Associates Degree preferred

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician I in Oklahoma City to provide first-line support via phone and internet, resolve routing issues, and assist with audiovisual, multi-media, and video conferencing needs. You will set up and maintain AV equipment, run checks, troubleshoot hardware and software, and assist with live events.

Some weekend/holiday coverage may be required.