Help Desk Lead — MSP Cloud & IT Admin Pro

Remote Jobs; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading tech support organization is hiring an L1 Help Desk Lead to handle technical issues and service requests related to Microsoft 365 and various tools like Active Directory and ServiceNow. The ideal candidate should have at least one year of IT Help Desk experience, possess strong communication skills, and be eager to grow in cloud administration. This position offers the opportunity to work in a fast-paced MSP environment while developing a solid foundation in IT support.

Qualifications

• 1+ year of IT Help Desk or technical support experience.
• Familiarity with Active Directory, Microsoft 365, and ServiceNow.
• Strong communication and customer service skills.

Responsibilities

• Serve as the initial point of contact for end-user technical issues.
• Troubleshoot account issues in Active Directory and Microsoft Entra ID.
• Provide basic support for Microsoft 365 applications.

Skills

Technical support

Customer service

Communication

Microsoft 365

Active Directory

Tools

ServiceNow

Intune

Microsoft 365 Admin Center

Job description

A leading tech support organization is hiring an L1 Help Desk Lead to handle technical issues and service requests related to Microsoft 365 and various tools like Active Directory and ServiceNow. The ideal candidate should have at least one year of IT Help Desk experience, possess strong communication skills, and be eager to grow in cloud administration. This position offers the opportunity to work in a fast-paced MSP environment while developing a solid foundation in IT support.