Entry Level Help Desk Support Technician

TeamLogic IT, Inc.; Georgia; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

A Managed Services Provider in Georgia is seeking a motivated Entry-Level Help Desk Support Technician to provide Tier 1 technical support. This role involves troubleshooting various technical issues, supporting Microsoft 365 applications, and requires on-site availability. The ideal candidate has a foundational knowledge of IT, strong customer service skills, and a willingness to learn. The position offers opportunities for advancement within the company's technical career path.

Qualifications

• 0–2 years of professional, academic, or internship experience in information technology.
• Strong customer service skills and professional communication abilities.
• Willingness to learn and grow in a structured MSP environment.

Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and remote support tools.
• Troubleshoot common workstation, application, printer, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

Skills

Customer service skills

Basic networking concepts (TCP/IP, DNS, DHCP)

Windows operating systems

Microsoft 365 applications

Job description

Benefits

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment.

The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments.

This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.

Essential Duties & Responsibilities

Service Desk & Client Support

• Provide Tier 1 technical support to end users via phone, email, and remote support tools
• Troubleshoot common workstation, application, printer, and connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Perform basic user account tasks such as password resets, MFA assistance, and new user setup

Endpoint & Systems Support

• Install, configure, and support Windows and macOS workstations
• Assist with device onboarding, imaging, and endpoint security deployment
• Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
• Escalate advanced or unresolved issues according to TeamLogic IT standards

Networking & Connectivity (Foundational)

• Troubleshoot basic networking issues including Wi‑Fi access, VPN connectivity, and IP conflicts
• Assist senior technicians with networking tasks as assigned
• Properly document and escalate complex network issues

Security & Compliance Awareness

• Assist with endpoint patching, antivirus alerts, and security hygiene tasks
• Follow TeamLogic IT security policies and client compliance requirements
• Support vulnerability remediation activities under supervision

Documentation & Process

• Accurately document all work performed in Autotask PSA
• Maintain asset and configuration records
• Contribute to internal documentation and knowledge base articles
• Adhere to SLAs, change management, and operational procedures

Team Collaboration

• Work closely with senior technicians and engineers
• Participate in training, onboarding, and professional development
• Support continuous service improvement initiatives

Required Qualifications

• 0–2 years of professional, academic, or internship experience in information technology

Foundational knowledge of:

• Windows operating systems
• Microsoft 365 applications
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Strong customer service skills and professional communication abilities
• Ability to follow documented procedures and manage multiple priorities
• Willingness to learn and grow in a structured MSP environment
• Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
• Valid driver’s license and reliable local transportation

Preferred Qualifications

• Prior help desk or MSP experience
• Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
• Entry‑level certifications
• Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
• Military or veteran experience is a plus

Career Growth

This role is an entry point into TeamLogic IT’s technical career path, with advancement opportunities into:

• Level 2 Service Desk Technician
• Systems Administrator
• Network or Security Engineering roles

Advancement is based on performance, technical growth, and certification achievement.

Flexible work from home options available.