Help Desk Pro: Windows/Mac, 1st-Line IT Support

International Executive Service Corps; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

International Executive Service Corps is seeking a proactive Help Desk Technician in Atlanta, Georgia. You will provide Tier 1 technical support through phone, email, and in-person interactions, managing and troubleshooting hardware, software, and network issues effectively. The ideal candidate should have 1-3 years of IT Help Desk experience and possess CompTIA A+. Preferred qualifications include ITIL Foundation certification and experience with MDM tools like Intune and JAMF. This is an excellent opportunity for professionals eager to enhance their IT skills.

Qualifications

• 1–3 years of IT Help Desk / Desktop Support experience is required.
• Strong troubleshooting and customer service skills are essential.
• Experience with ticketing systems and remote support tools is needed.

Responsibilities

• Provide Tier 1 technical support via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent.

Skills

Troubleshooting

Customer service

IT Help Desk support

Ticketing systems

Remote support tools

Education

CompTIA A+ or equivalent

Tools

ServiceNow

Remedy

Intune

MaaS360

JAMF

Job description

International Executive Service Corps is seeking a proactive Help Desk Technician in Atlanta, Georgia. You will provide Tier 1 technical support through phone, email, and in-person interactions, managing and troubleshooting hardware, software, and network issues effectively. The ideal candidate should have 1-3 years of IT Help Desk experience and possess CompTIA A+. Preferred qualifications include ITIL Foundation certification and experience with MDM tools like Intune and JAMF. This is an excellent opportunity for professionals eager to enhance their IT skills.