Help Desk Technician - TS/SCI

General Dynamics Information Technology, Inc.; Chantilly (VA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401K match

Health & wellness

Internal mobility

Education & certifications

Paid vacation & holidays

Cutting-edge tech

Job summary

General Dynamics Information Technology, Inc. (GDIT) is seeking a Help Desk Technician to support our government client in Northern Virginia, with on-site duties in Chantilly, VA.

You will provide end-user support, troubleshoot network, desktop, and software issues, and help ensure smooth operations across assigned tasks. The ideal candidate holds an AA/AS and 3+ years of help desk or customer service experience, with TS/SCI with Polygraph clearance and required DoD IA certification; Security+

Qualifications

• AA/AS required for the role.
• 3+ years of directly related experience supporting help desk operations or customer service.
• Security Clearance TS/SCI with Polygraph; DoD IA Certification required; CE training within six months of hire.

Responsibilities

• Supports and manages the responsibilities of the successful completion of all tasks in assigned projects.
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Assists with the installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e-mail systems.
• Provides phone and help-desk support for local and off-site users.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.

Skills

Active Directory

Help Desk Support

Technical Support

Education

AA/AS

Job description

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Help Desk Technician joining our team to support our government client’s activities in the Northern Virginia locations.

Responsibilities

• As a Help Desk Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects.
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Assists with the installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e-mail systems.
• Provides phone and help-desk support for local and off-site users.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.

Qualifications & Requirements

Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.

Security Clearance

Security Clearance Level: TS/SCI with Polygraph. Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

Skills

Active Directory (AD), Help Desk Support, Technical Support

Certifications

• Security CE + - Comptia CERT - Comptia CERT

Benefits (GDIT IS YOUR PLACE)

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Benefits (Total Rewards)

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Paid time off plans: vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Location and Working Conditions

Onsite Work Location: USA VA Chantilly. Additional Work Locations: (unspecified). Scheduled Weekly Hours: 40. Travel Required: Less than 10%. Telecommuting Options: Onsite. Full-flex work week to own your priorities at work and at home.

Compensation

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

EEO Statement

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.