Help Desk Technician - Four-Day Week IT Support

Ingles Markets, Inc.; Black Mountain (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Ingles Markets, Inc. in Black Mountain, NC is seeking a Help Desk Technician to provide support for store technology and operations via phone and email.

You will troubleshoot issues, document tasks in ITSM/CSM, and assist stores and corporate users. Shifts run Sunday-Wednesday or Wednesday-Saturday, four 10-hour days with overtime available.

The ideal candidate has a high school diploma, basic PC skills, and knowledge of Microsoft 365; POS knowledge is a plus.

Qualifications

• High School diploma or equivalent; tech degree or certification is a plus.
• Related helpdesk or IT experience is a plus.
• General PC usage knowledge required; intermediate Microsoft 365.
• Excellent interpersonal, phone and email etiquette, and communication skills.
• Ability to multitask and prioritize.
• Knowledge of point-of-sale hardware/software is a plus.

Responsibilities

• Answer inquiries from stores and corporate users about technical or operational issues.
• Document all tasks via ITSM/CSM platform.
• Troubleshoot and resolve issues in a timely manner.
• Answer inquiries concerning store operations.
• Escalate issues as needed.
• Follow-up with users to ensure issues are resolved.
• Verify sales data is received from stores daily.
• Perform monthly user audits for store systems.
• Additional department duties as directed.

Skills

General PC usage

Microsoft 365

Interpersonal skills

Phone and email etiquette

Multitask & prioritization

Education

High School diploma or equivalent

Tech degree or certification a plus

Job description

Ingles Markets, Inc. in Black Mountain, NC is seeking a Help Desk Technician to provide support for store technology and operations via phone and email.

You will troubleshoot issues, document tasks in ITSM/CSM, and assist stores and corporate users. Shifts run Sunday-Wednesday or Wednesday-Saturday, four 10-hour days with overtime available.

The ideal candidate has a high school diploma, basic PC skills, and knowledge of Microsoft 365; POS knowledge is a plus.