Help Desk Technician | IT Support & Customer Care

Gellert Global Group

Elizabeth (NJ)

On-site

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Education assistance

Flexible work arrangements

Employee referral program

Job summary

Gellert Global Group is seeking a details-oriented IT Help Desk professional to provide prompt and efficient technical support at our Madison, NJ, Elizabeth, NJ, and Lakewood locations. You will troubleshoot hardware and software issues, communicate clearly with users, and guide them through solutions.

The role requires a Bachelor's degree in IT or CS, knowledge of Windows OS and Office 365, and the ability to lift equipment.

Qualifications

Requires a Bachelor's degree in IT or Computer Science.
Working knowledge of computers, printers, software, network, IT security, Windows OS, Office 365.
Ability to move and lift computers, monitors, and printers.
Strong communication skills and customer focus.
Ability to follow standard procedures and adapt under pressure.

Responsibilities

Serve as first point of contact for technical assistance in person, via phone, e-mail, Teams, Service Desk.
Diagnose and resolve hardware and software issues.
Research questions using information resources and escalate when needed.
Install and configure computers and printers.
Log all interactions and document resolutions.
Inform management of recurring problems.