Help Desk Technician - DoD IT Ops (TS/SCI)

Peraton; Town of Texas (WI); On-site; USD 80,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Health savings account

Short/long term disability

Employee Assistance Program (EAP)

Parental leave

401(k)

Paid time off

Company holidays

Job summary

Peraton in Hawaii is seeking a Help Desk Technician to support the SITEC-3 Enterprise Operations and Maintenance contract for USSOCOM. The role focuses on resolving incidents, restoring user access, and coordinating with site teams across the network.

You will manage tickets, assist end users, and help maintain IT assets. Must have DoD TS/SCI clearance and DoD 8570.01-M IAT II certification, with strong communication skills and a customer‑service mindset.

Qualifications

• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
• Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude.

Responsibilities

• Creating tickets within the IT Service Management (ITSM) tool
• Troubleshooting and repairing end user devices
• Installing and troubleshooting software
• Re-imaging hardware
• Performing shared file access maintenance
• Maintaining accounts
• Creating tokens
• Resetting CAC/Token pins
• Maintaining local registration authority capabilities
• Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
• Escalating tickets to other IT support groups and/or vendor support

Skills

Help desk experience

Communication skills

Troubleshooting

Help desk management

PC operating systems

Education

BS + 2 years experience OR HS with 6 years OR AA with 4 yrs

DoD TS/SCI clearance

DoD 8570.01-M IAT II certification

Job description

Peraton in Hawaii is seeking a Help Desk Technician to support the SITEC-3 Enterprise Operations and Maintenance contract for USSOCOM. The role focuses on resolving incidents, restoring user access, and coordinating with site teams across the network.

You will manage tickets, assist end users, and help maintain IT assets. Must have DoD TS/SCI clearance and DoD 8570.01-M IAT II certification, with strong communication skills and a customer‑service mindset.