Senior IT Ops Manager - DoD NetOps & VIP Support (TS/SCI)

Peraton

Waipahu (HI)

On-site

USD 112,000 - 179,000

Full time

14 days+

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Job summary

Peraton is seeking a Project Manager for SITEC at Camp H.M. Smith, HI. You will lead a combined team delivering NetOps, Campus networks, and UC support to USSOCOM, ensuring SLA compliance and high customer satisfaction.

The role requires 10+ years of experience, TS/SCI clearance, and DoD 8570 IAT II certification. You will mentor staff, develop SOPs, and coordinate with senior leaders while driving continuous improvement in operations and end-user services.

Qualifications

Minimum of 10 years experience.
DoD TS/SCI clearance is required for this role.
DoD 8570.01-M IAT II certification.
Documented experience in Service Desk and Currentoperations.
Experience managing teams of up to 15 employees of a broad technical skillset.
Experience supporting VIP users and senior leaders with demanding expectations.
Broad technical experience including Windows, Active Directory, Cisco, Unified Communications, enabling the candidate to effectively coach problem-solving within the team.
Proven experience with development of standardized operational procedure documentation.

Responsibilities

Managing and overseeing daily operations across the assigned teams.
Managing resources and workforce across daily operations and participation in customer-sponsored projects as required.
Ensuring Service Requests are assigned and resolved or fulfilled based on their assigned priority and SLA.
Providing coordination between the assigned teams and escalated work centers to ensure collaborative problem-solving.
Recommending training and professional development for team members.
Developing and implementing a cross-training program to improve depth in each functional area assigned.
Developing strong working relationships with senior leader end-users across the organization, and assist in communicating their requirements to the J6.
Developing and continuously improving a catalog of Standard Operating Procedures covering common tasks, ensuring the workforce maximizes its use.
Reallocating resources to address changing needs and surges in effort, to include providing support to project efforts.
Assessing and recommending improvements to the team's toolsets, including tools and applications used to troubleshoot, collaborate, remotely support, and problem solve.
Advocating for and lead Continuous Improvement in all facets of Customer Support activities, including processes, evolving technologies, standards, and communication.