Security-Cleared Help Desk Technician (TS/SCI)

Peraton; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Peraton is seeking a Help Desk Technician to support the SITEC-3 Enterprise Operations and Maintenance contract, located at Camp HM Smith, HI. The role involves end-user support, incident tracking, software and hardware troubleshooting, and coordination with multiple site locations to resolve issues 24x7x365.

A TS/SCI clearance and DoD IAT II certification are required. The candidate will work within the IT Service Management framework, manage tickets, reimage hardware, manage accounts and

Qualifications

• BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 yrs of experience.
• DoD TS/SCI clearance is required.
• DoD 8570.01-M IAT II certification required.
• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
• Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude.

Responsibilities

• Creating tickets within the ITSM tool.
• Troubleshooting and repairing end user devices.
• Installing and troubleshooting software.
• Re-imaging hardware.
• Performing shared file access maintenance.
• Maintaining accounts.
• Creating tokens.
• Resetting CAC/Token pins.
• Maintaining local registration authority capabilities.
• Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers. Ensuring incidents are routed and/or escalated to the appropriate support group.
• Escalating tickets to other IT support groups and/or vendor support.

Education

BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 yrs of experience

Job description

Peraton is seeking a Help Desk Technician to support the SITEC-3 Enterprise Operations and Maintenance contract, located at Camp HM Smith, HI. The role involves end-user support, incident tracking, software and hardware troubleshooting, and coordination with multiple site locations to resolve issues 24x7x365.

A TS/SCI clearance and DoD IAT II certification are required. The candidate will work within the IT Service Management framework, manage tickets, reimage hardware, manage accounts and