Help Desk Technician

Green Key Resources; Melville (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Green Key Resources is assisting a fast-growing Long Island-based MSP to hire a Level 2 Help Desk Technician to join their engineering team. This role focuses on hands-on IT support for Windows environments, Microsoft 365, and on-site or remote troubleshooting for client sites.

You will handle Level 1 and 2 support, configure workstations, assist with migrations and cloud projects, document resolutions, and escalate complex issues to senior engineers.

Qualifications

• 1–3 years of Help Desk or MSP experience.
• Strong knowledge of Microsoft 365 administration and support.
• Solid understanding of networking fundamentals (TCP/IP, VPNs, switches, DHCP, DNS).
• Experience supporting Windows 10/11 environments.
• Familiarity with Active Directory and common business apps.
• Ability to independently troubleshoot hardware and software issues.
• Excellent communication, customer service, and problem-solving skills.
• Valid driver’s license and willingness to travel to local client sites.

Responsibilities

• Provide Level 1 and Level 2 support via phone, email, remote tools, and onsite visits.
• Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online.
• Perform basic networking tasks (VLAN configuration, DHCP, DNS).
• Configure and deploy user workstations and accounts; document resolutions.
• Assist with migrations, upgrades, hardware rollouts, and cloud implementations; escalate as needed.

Skills

Microsoft 365 administration

Networking fundamentals

Windows 10/11 support

Customer service / communications

Tools

MSP RMM platforms

PSA platforms

PowerShell basics

Job description

We are a fast-growing Long Island-based Managed Services Provider (MSP) seeking a motivated Level 2 Help Desk Technician to join our engineering team. This is an excellent opportunity for someone who enjoys troubleshooting technology, learning new systems, and working directly with clients in a fast-paced environment.

You will provide day-to-day technical support, perform onsite and remote troubleshooting, assist with infrastructure projects, and gain hands‑on experience with modern cloud technologies. Every day brings new challenges and opportunities to expand your skillset.

What You’ll Do

• Provide Level 1 and Level 2 technical support via phone, email, remote tools, and onsite visits
• Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals
• Administer and support Microsoft 365 services, including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Perform basic networking tasks and troubleshooting, including:
• VLAN configuration and support
• DHCP and DNS troubleshooting
• Firewall and router diagnostics
• Wi‑Fi deployment and support
• Configure and deploy new user workstations, hardware, software, and user accounts
• Document support tickets, resolutions, and client environments accurately
• Assist with technology projects such as migrations, upgrades, hardware rollouts, and cloud implementations
• Escalate advanced technical issues to senior engineers when appropriate

What We’re Looking For

Required Qualifications

• 1-3 years of Help Desk, Technical Support, or MSP experience
• Strong knowledge of Microsoft 365 administration and support
• Solid understanding of networking fundamentals, including TCP/IP, VPNs, switches, firewalls, DHCP, and DNS
• Experience supporting Windows 10 and Windows 11 environments
• Familiarity with Active Directory and common business applications
• Ability to independently troubleshoot hardware and software issues
• Excellent communication, customer service, and problem‑solving skills
• Valid driver’s license and willingness to travel to local client sites

Preferred Qualifications

• Experience working with MSP RMM and PSA platforms
• Basic PowerShell scripting knowledge
• Familiarity with Microsoft Entra ID (Azure AD)
• Exposure to backup and disaster recovery solutions
• Experience supporting VoIP systems
• Knowledge of endpoint security and cybersecurity tools