Help Desk Technician

WellSky Corporation; United States; Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent medical/dental/vision

Mental Health support through EAP

Paid time off + 13 holidays

100% vested 401(K) retirement plan

Educational assistance

Descripción de la vacante

The Help Desk Technician at WellSky provides triage support to internal users, handling hardware, software, desktop applications, and network issues. This role includes troubleshooting, user provisioning, onboarding and offboarding, and assisting with repeatable end-user tasks.

Ideal candidates have a related Bachelor's degree or equivalent experience, familiarity with Microsoft Office, MacOS/iOS and Windows, and healthcare industry exposure.

Formación

• Bachelor’s degree or equivalent work experience.
• 0–1 year of related work experience.
• Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
• Familiarity with Apple products (MacOS and iOS) and Windows operating systems.

Responsabilidades

• Troubleshoot and resolve end-user support issues.
• Support user provisioning, onboarding and offboarding steps.
• Assist with repeatable end-user support activities.
• Perform other duties as assigned.

Conocimientos

End user support

Troubleshooting

Onboarding/offboarding

Support documentation

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

Windows OS

MacOS/iOS familiarity

Descripción del empleo

The Help Desk Technician is responsible for providing triage technical support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks.

Key Responsibilities:

Conduct troubleshooting and resolution of end user support issues. Support user provisioning as needed, including all required onboarding and offboarding steps. Provide assistance for repeatable and well-defined end user support activities. Perform other job duties as assigned.

Required Qualifications:

Bachelor's degree in a related field or equivalent work experience 0-1 years related work experience

Preferred Qualifications:

Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.) Familiarity with Apple products (MacOS and iOS) and Windows operating systems. Healthcare industry experience

Job Expectations:

Willing to work additional or irregular hours as needed Must work in accordance with applicable security policies and procedures to safeguard company and client information Must be able to sit and view a computer screen for extended periods of time

#LI-TC1 #LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Data Privacy Notice for Job Applicants and Teammates

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.