Sr. Manager, Client Experience

WellSky Corporation; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Vision benefits

Mental Health support through EAP

Paid time off, plus 13 holidays

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky Corporation in Overland Park, KS invites a Sr. Manager, Client Experience to lead the implementation and ongoing operation of client-focused platforms, processes, and tools.

You will drive cross-department collaboration with engineering, product, and solutions teams to improve client satisfaction and operational efficiency. The role requires 6-8 years of experience, 2-4 years in management, and travel up to 10%.

Qualifications

• Bachelor’s degree or equivalent experience.
• 6-8 years of relevant work experience.
• 2-4 years of relevant management experience.
• Willing to travel up to 10%.

Responsibilities

• Drive initiatives to improve end-to-end client processes by incorporating data insights to refine platform capabilities, tools, and practices.
• Lead cross-departmental collaboration with engineering, product, and solutions teams to address client challenges and standardize best practices.
• Provide mentorship and leadership to managers and client-facing teams in alignment with strategic goals.
• Develop KPIs to measure client success and platform performance, and identify trends and growth opportunities.
• Own the operational delivery schedule for platform enhancements across multiple concurrent workstreams.
• Perform other job duties as assigned.

Skills

Leadership

Data insights

Project management

Education

Bachelor’s degree

Job description

The Sr. Manager, Client Experience is responsible for overseeing the implementation and ongoing operation of client-focused platforms, processes, and tools, leading teams to drive operational efficiency, and enhance client satisfaction. The scope of this job includes influencing teams to address client pain points, refining practices, fostering a consistently positive client experience, and establishing performance metrics. This role operationally supports WellSky's client-facing generative AI support platform, partnering closely with engineering, product, and solutions teams. This position is based at WellSky’s World Headquarters in Overland Park, KS.

Key Responsibilities

• Drive initiatives to improve end-to-end client processes by incorporating data insights and feedback to refine platform capabilities, tools, and practices.
• Lead cross-departmental collaboration with engineering, product, and solutions teams to proactively address client challenges, manage technical roadmap priorities, and standardize best practices.
• Provide mentorship and leadership to managers and client-facing teams in alignment with strategic goals.
• Develop key performance indicators to measure client success, satisfaction, and platform performance while identifying trends and growth opportunities.
• Own the operational delivery schedule for platform enhancements, including intake, prioritization, and release coordination across multiple concurrent workstreams.
• Perform other job duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent experience
• At least 6-8 years of relevant work experience
• At least 2-4 years of relevant management work experience

Job Expectations

• Willing to travel up to 10% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

#LI-OF1 #LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Benefits for Full-Time Teammates

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Data Privacy Notice for Job Applicants and Teammates

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.